Student Administrator

20 hours ago

University of York, United Kingdom University of York Full time

**Department**:
Student Administration and Academic Affairs (SAAA) works to enable an excellent experience for students during their time at the University of York, providing information, advice, guidance and support to students from enrolment through to graduation. SAAA also provides advice and guidance to colleagues across the University who rely on its expertise and processes to support the student lifecycle. The work of the Service is also critical in ensuring that the University meets a number of statutory compliance duties.

This is an exciting time to join the Student Administration section of SAAA, which comprises c. 40 staff across eight core teams: Complaints, Exams & Graduation, PGR Administration, Progression & Awards, Special Cases, Student Financial Support, Student Records, and Visa Compliance. We are a committed group of professional services staff who are moving towards an increasingly agile and collaborative model of working which utilises our collective skills and experience to optimum effect.

**Role**:
In this role you will gain a detailed understanding of the systems, processes and policies which underpin the student lifecycle and records management, and support the progression, retention, and attainment of our students.

Student Administration is a challenging and constantly changing area, requiring close attention to detail, flexibility in working practices and the ability to quickly review and support the implementation of new policies and processes.

The role holder will work in a team of administrative colleagues and will be involved in the processes for supporting the student lifecycle, such as record updates and changes, ensuring data accuracy and compliance, ensuring the efficiency of processes supporting the student experience, and providing advice and support to colleagues, students and other service users. If you have a good eye for detail and a flexible approach, and are committed to good customer service, we’d be pleased to hear from you.

**Skills, Experience & Qualification needed**:

- Qualified to 5 GCSE passes at level 4 /Grade C or above (including Maths and English), an equivalent educational qualification, or relevant experience
- Experience and thorough understanding of administrative procedures and processes used in a busy office within a large complex organisation
- Excellent IT skills, including proficient in the use of Google Suite and the ability to transfer your digital skills across a range of products
- Ability to analyse, interpret and summarise numerical and written information for use in a variety of ways
- Excellent interpersonal and communications skills, including face to face, telephone and written communication skills
- Attention to detail and ability to provide accurate, concise summaries and notes
- A proactive approach, with a ‘can do’ attitude, and the ability to use initiative to approach challenges with a positive outlook and suggest solutions

**Interview date**: To be confirmed

The University strives to be diverse and inclusive - a place where we can ALL be ourselves.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

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