Supervisor - Alarm Receiving Centre Control Room

2 weeks ago


Cowley, United Kingdom Fenix Monitoring Full time

**CCTV Monitoring and Alarm Receiving**

**Shift pattern**:
**Days 6am-6pm**

**Nights 6pm-6am**

**4 on/4 off Rota, 2 days, 2 nights, 4 off rolling shift pattern. Average of 42 hours a week**

Fenix Monitoring are looking for people that are good problem solvers, with a keen eye for detail, have a professional telephone manner, wanting to provide the highest standard of customer experience possible to join our team as a Shift Supervisor.

The successful applicants will need to be employer vetted and Police record checked.

**Qualifications and Skills**
- A focus on delivering good customer experience is essential
- Excellent written communication skills
- Great telephone manner
- Competent IT/Computer skills
- Ability to work under pressure
- Have qualities to lead a team in a dynamic fast paced environment
- Can mentor and coach a team

**Remit**
- Carrying out duties relating to monitoring CCTV & Alarm systems
- Dispatching appropriate emergency services and/or keyholders
- Being the primary contact on the shift
- Leading a team of operators on your designated shift and making sure you are getting the best out of them
- Willingness to learn new systems and platforms

**Other Jobs you may be doing currently**
- Call Centre Supervisor
- Customer Service Supervisor
- Security Supervisor

**Salary**: £11.70-£12.76 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Night shift

Ability to commute/relocate:

- Cowley, OX4 2PG: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- SIA CCTV Licence (preferred)

Work Location: One location



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