Customer Service Adviser

If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours. **About the Role** As a Customer Service Advisor you’ll: - Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between. - Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online. - Forget sales targets, and enjoy the freedom to do what’s right. Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about the Warrington Branch. “ If you are looking to grow, develop and be a better version of yourself this is an amazing opportunity to join our successful team. We all have a fantastic bond and look forward to welcoming someone new to our team to share and celebrate our successes. We are committed to growing our business and are extremely passionate about providing new and existing customers a memorable experience and exceptional service. One that they will remember and share with others. We are invested in your personal development and will support your growth and actively encourage you to seek further opportunities to build your skills and capabilities. This is a fast-paced role where no two days are ever the same, so you are guaranteed to learn something new every day. We have a real desire to provide real help with real lives and love to support our local community by volunteering at local schools and delivering Money Minds sessions as well as raising funds for local charities. The hours will initially be 9am to 5pm but will be flexible, and may include evenings and Saturdays to support growing business demand" **About You** Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about: - Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives. - Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude. - Understanding why it’s important to celebrate different people with different skills, experiences, and opinions. - Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment - Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike - Demonstrating a growth-mindset and making the most of the training and development we offer. - Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency - Having the ambition to become a leading expert on our products and services. - Be dedicated to continuous self-development to stay future-ready **About Us** At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career. **Flexibility.** We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this. **Development.** We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly. **Inclusivity.** We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here. **About our Benefits** We offer lots of fantastic rewards that you can make the most of in and out of work, including: - ** Holiday.** You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a