Customer Service Advisor

**Part Time Customer Service Advisor**

**Location: Hybrid working available in the Manchester **area**

**Salary: £22,000 pro-rated + excellent benefits**

**Hours: 20 hours per week**

**What you'll do**

As a Part Time Customer Service Advisor you will provide our customers with an outstanding service we can all be proud of, by taking ownership of customer’s transactional or service requests and answering specific product queries. Our customers call us for all sorts of reasons and tell us they want their requests dealing with speed, certainty and empathy, so these are key skills we look for.

You will be passionate about delivering an outstanding customer experience, ambitious and have a helpful personality. Previous Customer Service experience is essential, we are really interested in is someone who can hold a conversation who have a genuine passion for going above and beyond for customers - don’t worry if you don’t have banking experience we can teach you everything you need to know

**Within this role you will;**
- Provide exceptional telephone customer service in a timely manner whilst working in a fast-paced busy contact centre and adhering to our policies and procedures
- Process a wide range of transactions, whilst maintaining a high degree of accuracy
- Have excellent attention to detail
- Play a supporting role in educating our customers around HSBC products and alternative digital banking platforms

Requirements

**Hybrid Working**

We are currently operating in a hybrid working environment, which means you can work between home and the office, working patterns will be discussed throughout the recruitment process.

**When & Where you'll work**

Our Part time roles are **20 **hours per week between the hours of

**10:00-14:00 Tuesday/Wednesday/Thursday/Friday/Saturday or**

**16:00-20:00 Monday/Tuesday/Wednesday/Thursday/Friday**

All of our contact centre colleagues have a hybrid working pattern and split their time between home and office.

**Your Training**

You’ll receive full training to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Advisor training course is 12 weeks.

As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

**What You’ll Get**

We offer an attractive minimum starting salary of £12,540** **based on 20 hours per week,** **plus an annual discretionary performance bonus and a very competitive benefits package listed below:

- 100 hours’ holiday.** **This includes bank and public holidays with the option to buy or sell up to 35 hours’ holiday
- Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. Over 20 different categories ranging from Electronics, Fashion, Entertainment, Travel and Home & Garden to name a few.
- A market-leading employer Pension contribution*
- Access to “My Choice” Flexible benefits platform where you have access a whole range of optional benefits you can get hold of including: Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and Health Cash plan including dental to name a few.
- BUPA Healthcare
- Life Assurance, equivalent to four times your annual salary
- Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Recruitment Helpdesk:
Telephone:
+44 2078328500