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Customer Relations Advisor

2 weeks ago

Manchester, United Kingdom Booking.com Full time

Role Description:
**Customer Relations Advisor - Dutch**

**About Us**:
**Leadership/Team Quote**:
From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible.

**Role Description**:
**Key Job Responsibilities and Duties**:

- Handling the post rental issues of customers & liaising between them and our suppliers.
- Investigating customer queries and complaints through a thorough analysis of the details provided.
- Managing customer’s expectations on timescales and potential resolutions.
- Completing the full administrative cycle of documenting the customers/suppliers comments on the relevant systems.
- Issuing refunds/compensation within the agreed guidelines.

**Qualifications & Skills**:

- Enjoy helping people and embrace the challenge of restoring faith when things go wrong.
- Written and verbal fluency in Dutch and English.
- Take ownership of your work and multi-task effectively.
- Be resilient with excellent time management skills.
- Thrive in a fun, fast-paced environment, embracing different cultures, nationalities, and languages while staying calm under pressure and meeting deadlines.

**Benefits & Perks - Global Impact, Personal Relevance**:

- 25 (rising to 28) days of annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Working hours on a Monday to Friday basis
- Huge learning and development platform tailored to you
- Shopping and leisure discounts through Perkbox
- Wellbeing focus
- Mental health first-aiders and free supports
- Performance-based annual bonuses.
- Health Insurance Discounts.
- Contributory pension plan.
- Delicious catered free meals accessible at our office.

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

**Application Process**:
- Let’s go places together: How we Hire
- ** This role does not come with relocation assistance