Customer Relations Advisor

1 week ago

Manchester, United Kingdom Booking.Com Full time

**Customer Relations Advisor (Korean)**

**About the company**

From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible.
- Own It
- Learn Forever
- Succeed Together
- Do the Right Thing
- Think Customer First

**What you’ll be doing**:

- Handling the post rental issues of customers & liaising between them and our suppliers.
- Investigating customer queries and complaints through a thorough analysis of the details provided.
- Managing customer’s expectations on timescales and potential resolutions.
- Completing the full administrative cycle of documenting the customers/suppliers comments on the relevant systems.
- Issuing refunds/compensation within the agreed guidelines.

**What you need to do it**:

- You’ll love helping people and will genuinely enjoy the challenge of restoring faith when things haven’t gone according to plan.
- Written and verbal fluency in Korean and English.
- Take ownership of your work and multi-task well.
- You’ll be resilient & have wonderful time management skills.
- You’ll have a desire to work in a fun and fast-paced environment where you’ll love to embrace different cultures, nationalities and languages.
- Keep calm under pressure, confidently work and deliver to deadlines and understand the importance of time sensitive issues.

**Benefits**
- 25 vacation days (rising to 28) to go exploring
- Generous accommodation discount, so you can explore for less
- Pension with up to 10% matched company contribution
- Huge learning and development platform tailored to you
- Shopping and leisure discounts through Perkbox
- Competitive maternity/paternity/adoption leave
- Flexible working, including working from home
- Wellbeing focus
- Mental health first-aiders and free support

  • Customer Service Advisor

    2 weeks ago

    Manchester, United Kingdom German Villarreal, Financial Advisor Full time

    Customer Service Advisor - Energy (Manchester) Location: Manchester, England, United Kingdom Hours per week: 35 hours Hourly rate: £14.61 - £16.50 per hour (depending on payment type) Employment type: Full time, contract Our team at Sellick Partnership for a housing association based in Manchester, Greater Manchester will work on a full time, contract....

  • Customer Relations Advisor

    1 week ago

    Manchester, United Kingdom Booking.Com Full time

    **Customer Relations Advisor (Arabic)** **About the company** From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible. - Own It - Learn Forever - Succeed Together - Do the Right Thing -...

  • Customer Relations Advisor

    1 week ago

    Manchester, United Kingdom Booking.Com Full time

    **Customer Relations Advisor (French speaker)** **About the company** From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible. - Own It - Learn Forever - Succeed Together - Do the Right...

  • Customer Relations Advisor

    1 week ago

    Manchester, United Kingdom Booking.Com Full time

    **Customer Relations Advisor (Turkish)** **About the company** From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible. - Own It - Learn Forever - Succeed Together - Do the Right...

  • Customer Relations Advisor

    1 week ago

    Manchester, United Kingdom Booking.Com Full time

    **Customer Relations Advisor (Czech speaker)** **About the company** From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible. - Own It - Learn Forever - Succeed Together - Do the Right...

  • Customer Relations Advisor

    1 week ago

    Manchester, United Kingdom Booking.Com Full time

    **Customer Relations Advisor (English Speaker)** **About the company** From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible. - Own It - Learn Forever - Succeed Together - Do the...

  • Customer Relations Advisor

    2 days ago

    Manchester, United Kingdom Booking.Com Full time

    **Customer Relations Advisor (Arabic)** **About the company** From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible. - Own It - Learn Forever - Succeed Together - Do the Right Thing -...

  • Customer Relations Advisor

    50 minutes ago

    Manchester, United Kingdom Booking.Com Full time

    **Customer Relations Advisor (Swedish)** **About the company** From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible. - Own It - Learn Forever - Succeed Together - Do the Right...

  • Customer Relations Advisor

    50 minutes ago

    Manchester, United Kingdom Booking.Com Full time

    **Customer Relations Advisor (Italian)** **About the company** From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible. - Own It - Learn Forever - Succeed Together - Do the Right...

  • Customer Relations Advisor

    50 minutes ago

    Manchester, United Kingdom Booking.Com Full time

    **Customer Relations Advisor (Russian)** **About the company** From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible. - Own It - Learn Forever - Succeed Together - Do the Right...