Customer Relations Advisor

1 week ago

Manchester, United Kingdom Humanity Full time

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: Booking

**Job Description**:
**Customer Relations Advisor (Hebrew)**

**About the company**

From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible.
- Own It
- Learn Forever
- Succeed Together
- Do the Right Thing
- Think Customer First

**What you’ll be doing**:

- Handling the post rental issues of customers & liaising between them and our suppliers.
- Investigating customer queries and complaints through a thorough analysis of the details provided.
- Managing customer’s expectations on timescales and potential resolutions.
- Completing the full administrative cycle of documenting the customers/suppliers comments on the relevant systems.
- Issuing refunds/compensation within the agreed guidelines.

**What you need to do it**:

- You’ll love helping people and will genuinely enjoy the challenge of restoring faith when things haven’t gone according to plan.
- Written and verbal fluency in Hebrew and English.
- Take ownership of your work and multi-task well.
- You’ll be resilient & have wonderful time management skills.
- You’ll have a desire to work in a fun and fast-paced environment where you’ll love to embrace different cultures, nationalities and languages.
- Keep calm under pressure, confidently work and deliver to deadlines and understand the importance of time sensitive issues.

**Benefits**
- 25 vacation days (rising to 28) to go exploring
- Working hours on a Monday to Friday basis
- Generous accommodation discount, so you can explore for less
- Pension with up to 10% matched company contribution
- Huge learning and development platform tailored to you
- Shopping and leisure discounts through Perkbox
- Competitive maternity/paternity/adoption leave
- Wellbeing focus
- Mental health first-aiders and free support
- Monday to Friday 8am - 4pm shifts
- Hybrid way of working More Information

**Pre-**Employment** **Screening**:

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