Service Designer

Here at **HM Land Registry,** we have an exciting opportunity available for you to join us as a **Service Designer.**You will receive a competitive salary of **£33,839 per annum (Croydon £37,290).**The post is offered on a Flexible working, Full-time, Part-time or Job share basis.

**This role can be based at any of our 14 office locations listed below**:
Birkenhead, North West (region), CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (region), CV1 3BH : Durham, North East (region), DH1 5TR : Weymouth, South West (region), DT4 9TT : Gloucester, South West (region), GL1 1DQ : Kingstonupon Hull, Yorkshire and the Humber (region), HU2 8JN : Leicester, East Midlands (region), LE3 5DR : Nottingham, East Midlands (region), NG1 7AU : Peterborough, East of England (region), PE1 1QF : Plymouth, South West (region), PL6 5WS : Preston, North West(region), PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (region), TF3 4LR

We are now looking for a **Service Designer** you will work as part of a multidisciplinary agile team with other digital and technical experts to deliver one or more digital services. You will work out the best way to allow users to interactwith services, in terms of both overall flow, designing from front to back, and end to end.

You will be a confident and competent designer who is able to develop service prototypes and designs based on evidence of user needs and organisational outcomes.

**Key responsibilites as our Service Designer**:

- Working as part of multidisciplinary agile teams, delivering new services that meet user needs and HM Land Registry policy objectives
- Analysing and interpret user needs and business objectives in highly complex service areas
- Developing service design concepts and identify potential areas of improvement
- Working with user researchers, business analysts and developers to turn concepts into user-centred services
- Supporting service design workshops with the team
- Creating and rapidly iterate low and high-fidelity prototypes to test and communicate ideas with users
- Presenting and delivering your work back within your agile team, and at community critique and feedback sessions
- Contributing to our design system; develop and maintain service design standards and a service pattern library, ensuring service patterns are consistent, accessible, and easy to use across our digital products and services
- Working with the wider project team to ensure that services meet the digital service standard, participating in service assessments as necessary to provide service design evidence to support the relevant points
- Collaborating with service designers across government to identify and design scalable, cross-government service design patterns and standards.

**What we’re looking for in our Service Designer**:

- A strong grounding and experience in user-centered design, from concept to final delivery.
- Knowledge of what good end-to-end public services look like and how to design in an inclusive, accessible way.
- Experience of making decisions to meet user needs in the government context.
- The ability to absorb large amounts of conflicting information and use it to produce simple designs, removing complexity from services and solving problems.
- Experience of creating service design artefacts, for example: service prototypes, service blueprints, experience and user journey maps, problem framing and creating problem statements
- You approach prototyping as a team activity, actively soliciting prototypes and testing with others. You can establish service design patterns and iterate them. You can use a variety of methods of prototyping and choose the most appropriate ones.
- Experience of working collaboratively in a dynamic agile environment
- The ability to identify and understand constraints and can communicate these and work within them.
- Experience of creating usable, consistent and accessible services
- Experience of sketching, concept creating and designing prototypes
- An understanding of user needs, participating in research activities and using research to inform design

**Benefits of becoming our Service Designer**:
We offer very competitive terms, conditions, and benefits. We provide excellent opportunities for career progression, training, and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as wellas flexible/hybrid working - exactly what you would expect from a progressive employer.

It is a great place to work, where difference is celebrated and we’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit thecommunities we serve. Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan.