Customer Operations Administrator

2 days ago

Brighton, United Kingdom Travelopia Full time

**We are seeking a motivated Customer Operations Administrator to join 2 of our Experience Education brands, JCA and Skibound. Come join us and play a key role in the delivery of our experiences.**

Our Customer Operations Administrator are responsible for the organisation behind the school trips and building key relations with Party Leaders. With JCA having 2 centres in the UK, and our Skibound trips covering Europe and North America, we provide great value and quality, and can tailor trips to suit each group’s requests.

**What you will be doing**:

- Dealing with group tour administration and party leader queries from point of confirmation
- Work closely with the Sales team to ensure that Tour requests are handed over accurately.
- Deliver outstanding customer service to tight schedules and detailed standards
- Processing passenger details and inputting these accurately onto the reservation system
- Dealing with party leaders requests and queries efficiently
- Dealing with and handling financial information including monitoring payments and producing invoices
- Developing strong rapports with UK and overseas operational staff
- Working with and advising Sales, Operations and commercial team on any changes, additions or relevant information regarding groups travelling.
- Keep the reservations system booking system up to date and accurate
- Being a part of the Internal on-call rota system

**What we are looking for**:

- Proven experience in a similar role or equivalent from the travel industry
- Interest or previous experience within the ski industry or UK Activity Centres would be valuable
- Excellent listening/communication skills and the ability to build trust
- Genuine passion for excellence in customer care
- Be pro-active, ready to take the initiative and think creatively to tackle challenges and confident to engage with a range of collaborators
- IT literate (especially Excel, PowerPoint and Word), and good attention to detail

**Join us and in return you will be rewarded with**:

- Competitive salary
- 33 days annual leave that increases with length of service (including bank holidays & Educational travel)
- Hybrid working model
- Wider scope for learning, working with teams across the world
- Travel benefits and retail discounts

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

LI-SR1 #LI-HYBRID

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