Customer Service Administrator

4 days ago

Brighton, United Kingdom Johnsons Workwear Ltd Full time

We’re currently seeking a Customer Service Administrator to provide an office-based link between customer and Company in order to satisfy queries, record and resolve problems and ensure a high standard of customer care in accordance with our customer commitment.

**This role offers a range of benefits including**:

- Access to a company Share Save Scheme
- Employee wellness programme and referral scheme
- Company pension
- On-site parking
- Access to an award-winning training academy dedicated to staff development

**In this role you will**:

- Complete all calls according to schedule and forward queries and keep managers, supervisors and colleagues informed as necessary and to carry out any reasonable request made by management
- Process all documentation correctly and maintain files and records according to procedures
- Action messages received
- Liaise closely with other departments and provide support for the Customer Service Executives
- Carry out all tasks to comply with Company Policy on Health & Safety
- Comply with Company Policies and the Terms and Conditions of Employment and follow Company Procedures
- Foster and maintain good working relations with customers, Company and colleagues
- Maintain confidentiality of Company and customer business
- Other Ad hoc duties as required and attend training courses as required

**Person Specification**

**Who are Johnsons?**

Johnsons Workwear, part of Johnson Service Group Plc, is the UK’s number one Textile Services provider. Providing truly national coverage via an extensive network of 23 local plants and service centres to around 37,500 UK-based customers, we operate in a wide cross section of industries from major blue chip companies to small local businesses. We are leaders in driving innovation and change in our industry, focusing on our people, the changing needs of our customers, technology and process improvement. We pride ourselves on service and constantly monitor, measure and improve by engaging with customers through our Visits in Person programme, our dedicated account management team and customer satisfaction surveys.

Dedicated to management development, our in-house Academy was created to nurture existing and aspiring managers who have the talent and potential to progress through the company - and many of our employees stay with us for years.

LP

**Job Types**: Full-time, Permanent

**Salary**: £9.79-£13.69 per hour

**Benefits**:

- Company pension
- Free parking
- Referral programme
- Wellness programmes

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (required)

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