Administrator - Customer Service
2 weeks ago
**We are seeking a professional and dedicated individual to join our Customer Services team.**
**Shift Pattern**:
- 4 on 4 off rotating shift (weekend availability required)
- 12-hour day shift
- 06:00 - 18:00
**Specific Responsibilities and Objectives**
- Scanning and matching of all POD’s (proof of delivery notes)
- Process daily paperwork received from all sites
- Accurately file and archive all paperwork
- Retrieve PODs from customer portal
- Record and report all discrepancies receipted on Proof of Deliveries
- Dealing with customer PDS queries in a polite and timely manner
- Any other ad hoc duties
- Effectively respond to customer enquiries in a timely manner ensuring that a high level of communication is maintained at all times
- Checking of paperwork for correct completion prior to scanning especially in relation to food safety and claims (temperature, times etc)
- DOT (Delivery on time), TAT (Turnaround time)
- Promote a positive health and safety culture through your individual actions
**Experience**
- Possess strong motivational skills and have the ability to multitask with the capability to meet targets and deadline
- Have a polite, tactful and friendly attitude
- Possess excellent organisational skills combined with the ability to interact with other departments at all levels
- Experience of working with Microsoft excel and word
- Previous experience of working within a transport environment essential
- Previous experience working in a customer service role desirable
**Other Criteria**
Must be fluent in English due to the nature of the role; being in constant communication with Planning teams, Operations teams and customers both in person and on the phone.
- Joining Buffaload Logistics as an Administrator provides you the opportunity to experience many aspects of our growing business where your skills will be valued and developed._
**Job Types**: Full-time, Permanent
Pay: Up to £27,866.64 per year
**Benefits**:
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Application question(s):
- Have you any convictions (other than spent convictions under the Rehabilitation of Offenders Act 1974)?
YES / NO - If yes, please provide details...
**Experience**:
- Administration: 1 year (preferred)
Work Location: In person
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