Customer Service Administrator

16 hours ago


Crewe, United Kingdom Heatshield Ltd Full time

**Job description**

**About the Business**:
Heatshield LTD We are a family run Plumbing, Heating and Electrical contractor who look after many properties, from new build housing estates, letting agency rentals to private homeowners.

**Job overview**:
We are seeking a Customer Service Representative to join our team in providing excellent service to our clients. This role involves interacting with customers to address enquiries, resolve issues, and ensure customer satisfaction.

**Responsibilities**:

- Provide accurate information about products and services
- Assist customers with appointment bookings, quotes and queries (all done via bespoke calendar system)
- Resolve customer complaints in a professional manner
- Upsell products or services where appropriate
- Regularly update social media

**Skills**:

- Excellent phone etiquette and communication skills
- Ability to analyse customer needs and provide suitable solutions
- Strong multitasking abilities
- Experienced in social media
- Prior experience in customer service
- Prior experience in letting agency works would be favourable
- Must be computer literate

**Office staff information**

Monday-Friday

*8.00am-4.30am

*Full Time

*20 days Holiday plus Bank Holidays

*Extra Holiday given for each year at the company up to a maximum of 4 years

*No weekends

Pay: £23,500.00 per year

Pay: £24,000.00 per year

Additional pay:

- Loyalty bonus

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person



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