Customer Service Administrator

5 days ago


Crewe, United Kingdom Optima Health Full time

**Job Title**: Customer Service Administrator
**Location**: Bentley Motors Limited, Pyms Lane, Crewe, CW1 3PL
**Salary**: £24,960 per annum
**Contract Type**: Permanent
**Hours**: Full time 40 hours, Monday to Friday

Right to live and work in the UK is required for this role.

**Role Summary**:
**Main Duties and Responsibilities Include**:

- Dealing with inbound and outbound calls
- Processing client inbox & queries
- Contact employees to book appointments
- Triage referrals
- Provide confirmation correspondence and telephone updates to clients and employees on case progression
- Log all activities and notes within the case management system
- Manage complaints in line with Optima Health's complaint handling process

**Experience, skills and knowledge required for the role**:

- Previous Administration experience
- Good written and verbal communication skills
- Attention to detail
- Able to meet targets and deadlines
- Good IT / PC skills including Microsoft packages

**What Can We Offer You?**
- Competitive salary
- 25 days annual leave, plus bank holidays
- Buy and sell holiday scheme
- Pension scheme
- Health Cash Plan
- Career progression opportunities
- Employee Assistance Programme
- Cycle to work scheme
- Eye care test vouchers
- Flu vaccination scheme
- Employee discount scheme
- Life assurance
- Professional registrations fees paid
- Clinical Training Academy

**About Us**

The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.
- Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation._

**Job Types**: Full-time, Permanent

Pay: £24,960.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: In person



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