Merchant Services Representative
2 days ago
**Merchant Service Representative Duties and Responsibilities**
- Manage and prioritize multiple concerns simultaneously.
- A positive attitude, even when faced with misplaced criticism or frustration.
- Effectively utilize and update our company CRM and trouble-ticket system
- The ability to learn quickly and move on from both success and failure.
- Provide timely feedback to company management regarding challenges or customer concerns.
- Partnership with the internal teams to meet and exceed customer’s service expectations.
- Listen, document, and help resolve conflicts with customers.
- Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.
**Merchant Service Representative Requirements and Qualifications**
- Previous merchant service experience preferred.
- Computer experience and aptitude.
- Patience in dealing with confused or irate customers.
- Problem-solving skills, and the ability to think under pressure.
- Commitment to continual education about the company, products and services.
- Payment processing and card acceptance
Pay: £35,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (required)
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