Merchant Specialist
4 days ago
Merchant Engagement Specialist – Restaurant, Hotels, Retail – Franchisee Groups (UK) Hybrid role – 3 days per week in the London office
We’re looking for a high-calibre Commercial / Business Development professional with deep connections across franchisee groups, multi-site operators, restaurant brands, and hotel chains.
If you have a strong network across operators who run multiple sites and you enjoy opening doors, driving commercial conversations, introducing value-added services that genuinely help merchants — this role offers the perfect platform to make a significant impact.
The Opportunity:
You will be responsible for driving the adoption of a new value-adding payment acceptance solution across the UK’s Retail & Hospitality sectors, with a particular focus on Hotels, Restaurants, and Food & Beverage.
The role requires someone who can build a robust pipeline, engage senior stakeholders, and convert opportunities through a direct-to-merchant approach.
What You’ll Be Doing:
Building and qualifying a pipeline of new opportunities within hospitality and retail, especially franchise groups and multi-site operators.
Engaging senior decision-makers (including C-suite) with compelling business cases and presentations.
Developing smart prospecting and engagement strategies across both warm and cold channels.
Owning and orchestrating the entire sales process — from first outreach to final contract.
Driving new prospecting activity and self-generating commercial opportunities.
Leveraging existing relationships, referrals, and your own network to accelerate adoption.
Acting as the key point of contact for both merchants and internal teams to ensure seamless deal execution.
What We’re Looking For:
To succeed in this role, you’ll need-
A strong network across franchise groups, multi-site operators, restaurant brands, or hotel chains.
Proven experience in commercial / sales / business development roles.
Excellent stakeholder management and relationship-building skills.
Strong presentation and communication abilities.
Confidence delivering proposals to senior leadership teams.
A track record of constructing persuasive business cases.
Experience negotiating and executing commercial deals.
High levels of motivation, resilience, and drive.
Who This Role Will Really Suit:
Someone already well connected in the hospitality ecosystem.
A natural relationship-builder who can influence at senior levels.
A proactive networker who thrives on opening new doors.
A commercially curious individual who enjoys presenting value-added solutions.
A self-starter who can build and own their pipeline.
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