Full-time Medical Records/ Ward Clerks Team Leader

**Medical Records Ward Clerk Team Leader | Competitive salary plus excellent benefits | Wirral | 37.5 hours Mon-Fri covering 8am -6pm opening**

Spire Murrayfield Hospital, located in Wirral are currently looking to recruit a Medical Records Ward Clerk Team Leader to join our team.

**Purpose**

To manage the Medical Records and Ward Clerk teams, to ensure an effective and efficient case note filing and extraction service is provided to all users. This will include retrieval, tracking and filing of case notes, identify and filter case notes in accordance with Spire Policies. To review the storage of case notes both on and off site when culling for retention and destruction, ensuring data corresponds with the Patient Administration System meeting the information governance standards.

**Duties and responsibilities**
- To be responsible for the overall management and day-to-day supervision of the Medical Records and Ward Clerk Teams.
- Management of rota’s and organise cover for annual leave/sickness
- To manage sickness paperwork and return to work admin
- Approve staff annual leave via Florence
- Check Timesheets are correct
- To manage and deliver Subject Access Requests in a timely manner and recorded as per instructions
- Effectively deal with duplicate patient numbers to merge patient records physically and numbers
- To effectively manage staff in the team, including resolving any performance issues, ensuring adequate staffing levels at all times.
- To record and track, using the Patient Administration System (SAP), the return of case note folders to the filing area and sorting, alphabetically or numerically, in readiness for them to be filed.
- To file case notes and other documentation in order to ensure a prompt and accurate retrieval service.
- To extract case notes in a timely manner ensuring that items are correctly booked out of the library to the new destination and either sent or made available for collection to the ward, clinic or office requesting the notes.
- To maintain case note folders to agreed standards: filing documentation within designated sections of the folders replacing contents into with new folders, in order to support clinicians in locating and recording information.
- To record, update and maintain the case note tracking system in order that all users have up to date information on the whereabouts of patient notes.
- To check the case note attendance details, dates and alert sheets against the Patient Administration System to ascertain if the notes can either be destroyed, fall into the category of off-site storage or need to be merged with another active set of notes.
- To update spreadsheets with relevant attendance details, dates and alert sheets to be assessed and evaluated to ensure that both Spire policy and Information Governance standards are adhered to.
- To assist in the maintenance of evidence files by checking for completeness, following up requests for missing items and ensuring that all documentation received is current and stored in a structured format in readiness for inspection.

**Who we're looking for**
- Good standard of secondary education with demonstrable literacy and numeracy skills
- Track record of successful delivery in a similar role, in an office and / or customer service environment
- Organised and with a keen eye for detail as accuracy is a key requirement for the position
- Excellent interpersonal and communication skills.
- Ability to build and maintain effective working relationships, both internally and externally
- Strong focus on delivering and exceeding customer expectations, with the ability to handle difficult situations

**Benefits**

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**_For us, it's more than just treating patients; it's about looking after people. _**:
About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We’re committed to looking after people, both patients and staff. Join us, and you’ll receive a warm welcome.

**Who are we?**:

- A profitable, successful business led by an experienced an