Head of Insight

The Head of Insight - Brand & CX (interim, 12 month contract) is an experienced senior insights expert, energised by solving business problems through deep understanding of customer needs and market intelligence. _
- This role inspires and leads a team to deliver marketing insight that enables competitive advantage for the English product group. They collaborate and partner across business functions to ensure that the voice of the customer is heard and insight underpins decision making in the development and delivery of the Brand and CX vision._
- A role with a chance to shape the English insight capability and influence strategy development at an exciting time for Cambridge._

Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Which is why every year, we give vital support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they've learnt, we spread knowledge, spark enquiry, and aid understanding.

**The Role**

A senior role reporting to the Director of Marketing Insights and Strategy, you work closely with the Insight and Strategy leadership team to address our core ‘strategic' insight questions, supporting and resourcing the delivery of insights to the business.

As well as managing and supporting a team of insight specialists, you also lead key projects to enable our Brand and CX and sector strategies. You directly influence strategy by representing the voice of the customer and bringing customers to the centre of business decision-making across the organisation, including choices for new product development, evolving existing propositions, marketing positioning, development and communications, customer service and experience strategies.

A champion of insights excellence across the business, you continually evolve our insights capability to reflect the latest methodologies and techniques.

A pivotal role at an exciting time for the Marketing Insights and Strategy team and Cambridge.

**About you**

At the core of your experiences to date, you will have a strong track record of delivering commercial value through valuable insights. You have extensive and significant experience of insight design and delivery in an international context.

You are an intellectually curious individual who is passionate about uncovering consumer needs and desires, able to discover the story in all the noise and identify what really matters.

A natural leader, with strong communication skills you support and enable your team to develop the influence and credibility to deliver valuable intelligence to the business and ensure that stakeholders have a holistic understanding of customer insights.

**Essential skills, knowledge and qualifications**:

- Excellent understanding of Insight (including quantitative and qualitative methodologies).
- Excellent communication skills, including presentation skills and, ideally, storytelling skills.
- Excellent strategic thinking to support the development of the global marketing strategy
- Analytical skills and mindset to assimilate information from a variety of sources and output clear and succinct recommendations.
- Team player, collaborative with strong skills in building effective stakeholder relations.
- Commercial skills to ensure that recommendations are presented with an understanding of business strategy and projects adhere to budgets
- Business Acumen. Customer focused. Ensures that the customer (internal and external) is at the centre of the team's activities, able to understand organisational business models and help others to do the same
- Line managerial experience, including recruitment, induction, performance management, learning and development, talent management, career planning, succession and exit.

**Please feel free to reach out to Jennie Tennant, Marketing Insights and Strategy Director to ask any questions about the role**

**Benefits**

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

- Generous contributory pension
- 28 days annual leave, plus bank holidays
- Annual performance related bonus and increases (discretionary)
- Employee discount and cash back scheme at 2,500 retailers
- Cycle scheme
- Season Ticket Loan
- Subsidised staff restaurants
- Support for professional qualifications
- Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

The key to our work is our colleagues, whose shared commitment enables us to have an ever-greater impact. We are a united, vibrant, and respectful global community of people, and we ensure that every individual is recognised, listened to, and cared for. And because our impact is amplified when our people are empower