Receptionist / Corporate Front of House Reception

**Receptionist**who has experience working on a Corporate Front of House Reception Desk or within a similar role for a 4 or 5 star Hotel / Airline Check-in Desk or similar high-end establishment is required for a corporate building based inUxbridge, Middlesex.

**SALARY**:£28,333 FTE / £17,000 Actual Salary (includes weekend allowance) / equivalent to £15.57 per hour based on a 21-hour working week

**LOCATION**:Uxbridge, Middlesex

**JOB TYPE**: Part-Time, Permanent

**WORKING HOURS**:21 hours per week - Friday, Saturday and Sunday shift

**JOB OVERVIEW**

We have an amazing new job opportunity for a Receptionist who has first-class customer service skills and experience working on a Corporate Front of House Reception Desk or within a reception post for a 4 or 5 star Hotel or similar high-end establishment.

As the Receptionist you will be required to provide an efficient and professional reception service whilst displaying exceptional attention to detail. You will work in a flexible, dynamic, enthusiastic and proactive way whilst demonstrating exceptional communicationskills and high personal standards.

As a Receptionist you will represent the company in a corporate environment, responding to any requirements as and when necessary.

**APPLY TODAY**

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

**DUTIES**

Your duties as the Receptionist will include:

- Greeting & addressing all clients/guests in a professional and pleasant manner ensuring every first impression is first class
- Managing the visitor sign in process, issuing relevant security passes & advising on any specific H&S requirements
- Answering all calls in an efficient manner, transferring calls as appropriate, assisting with any enquiries whilst ensuring the level of service on the telephone is exceptional
- Daily management of the reception area within set client standards, proactively looking & recommending ways to consistently raise the service standards through both the physical appearance & the service processes
- Proactively deal with enquiries from the client, both face to face and on the telephone
- Manage & arrange all meeting room booking requirements using the Meeting Management database to record all additional service requirements i.e. catering and audio-visual needs
- Maintain the Meeting Management system, effectively communicating all meeting room confirmation details back to the booking client
- Assisting in the coordination & preparation of meeting rooms, with an eye for detail checking rooms are at the required standard
- Actively demonstrate a good knowledge of the client’s services to assist in the seamless delivery of the customer’s experience
- Build & maintain a current, working knowledge of all policies, procedures, systems & developments, as well as general information, in order to be able to provide clients & visitors with information as required
- Ensure prompt resolution of any customer complaints, escalating to the line manager as required
- Proactively communicate any operational matters of concern & potential issues with your line manager, ensuring resolution at an early stage

**CANDIDATE REQUIREMENTS**
- Experience in a front of house operation i.e. a Corporate or Hotel environment
- The post holder will be professional at all times when dealing with clients and proactively represent the company promoting excellent customer service
- Immaculate presentation at all times with impeccable attention to detail
- Confident in both written and verbal forms of communication
- Working accurately, under pressure, to tight deadlines with the ability to remain calm
- First class customer service & complaint handling
- Dealing with enquiries from the client, both face to face and on the telephone
- A strong team player with the ability to multi-task and prioritise workload

**HOW TO APPLY**

JOB REF: AWDO-P9629

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