Sales Team Leader

*About BT*

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

BT Enterprise is passionate about ensuring every one can have an opportunity to build a successful career, to find out more view our YOU CAN video here:
*Summary*

Small and Medium Enterprises (SME) is a key sales channel for BT, and an exciting segment in Enterprise, putting focus on small and medium business customers.

Our purpose in SME is to be the engine for growth for the UK small businesses, ensuring they have brilliant solutions to help their businesses thrive. In a highly competitive market, the Sales Team Leader is responsible for supporting, guiding and tracking the sales advisors in growing and developing business within a portfolio of SME customers. Through building strong relationships with their team and other stakeholders the Sales Team Leader will achieve (exceed) targets.

A hunger to learn will be key in this role, alongside a desire to try new things to help drive performance within the team.

*Role Responsibilities*
- Champion the customer. Empower your people to deliver an outstanding customer experience.
- Be present and continuously work within your team to share best practice on having great conversations with our customers.
- Ensure appropriate, immediate resolution of escalation calls to support the reduction of complaints. Includes calling customers back within agreed timescales.
- Know every team member and regularly show how important each of them are to you and EE & BT. Have bold conversation, provide specific and timely feedback on any underperformance.
- Understand and advocate all of EE & BT products and services. A deep understanding of EE & BT competitors.
- Motivate, drive and engage the team to go the extra mile and feel excited about EE & BT.
- Have a high performing team by driving standards. Lead by example. Demonstrate the value of getting it right first time and never accept less than the best.
- Own and deliver all business messages and ensure context and understanding has landed with the team.
- Track and be aware of team attendance, absence, and attrition - escalate issues to line manager where needed.
- Support the delivery of multiple KPIs and targets and hold your team accountable for delivering their targets.

*Skills and experience we are seeking for this role: *
- Confident and effective communicator - able to listen, influence, guide and convey messages articulately both written and verbally.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Track record of achieving/ exceeding targets - motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes, flexible to try new methods when guided to do so.
- Sales experience - proven sales skills is essential - ideally from within Telco.
- Leadership - experience of leading in a sales role is advantageous however, even if your leaderships experience is informal or from outside of a working environment (such as sport coaches) this may still be a good role for you. If you are a natural leader, you find it easy to lead and motivate others around you then we want to hear from you

*Reward and Benefits*
- Generous salary and on target earnings.
- 25 days annual leave, plus bank holidays.
- Pension scheme (5% from you and 10% from BT).
- Flexible benefits.
- Employee discounts (50% off EE for you, 30% off EE for friends and family and discounted BT broadband and TV).

*Further information about BT Enterprise and why we are a superb employer to build your career with: *

Schedule:

- Monday to Friday
Supplemental pay types:

- Bonus scheme

Work Location: One location