Control Room Operator- Castle Brom

1 week ago

Castle Bromwich, United Kingdom GMS Group of Companies Full time

Control Room operator required for our client Jaguar Land Rover at the Castle Bromwich site.

, Day shift 05:00-17:00 hrs, approximately 48hrs a week.

**Salary**: £9.86 per hour. Going upto £10.40 from the 1st of April

This is an excellent opportunity for applicants to deliver their potential and aspire for further career progression, training and within the organisation. You must have good computer and communication skills and be able to work unsupervised. You should also have a basic knowledge of computer systems.

Must have a Full UK Driving Licence and SIA License.

Controller duties include but are not limited to.
- Act as the primary source of contact for customer enquiries (in person and telephone) and/or requests for out of hours first aid
- Respond to all alarms within control room (some remote alarms) and manage the inputs as per organisational instructions including following recognised escalation procedures
- Maintain accurate daily occurrence book (DOB) records in order to respond to any evidence gathering requirements (from internal and external agencies
- Carry out the testing of all equipment within the control room including alarms, radios etc. and maintain accurate testing record
- Maintain the fire alarm panels to ensure they remain operational or, if requiring isolation, the appropriate recording mechanism is utilised
- Adoption of a customer first approach; Communicating at all levels within the Company
- Manage the variety of key control systems in place within the control room
- Upon the instructions of the Supervisor, contact those on the Major Incident Response Plan using the appropriate system
- To be involved in the effective security provision of site utilising CCTV systems to carry out a number of security, fire and safety related patrols at various times throughout the shift
- Reporting any issues found appropriately and in a timely manner

To succeed in this important role, you will.
- Have proven experience / qualification in control room operations
- Possess good IT skills
- Be IT literate
- Possess High level of drive, self-motivation and able to deliver with minimum supervision.
- Experience of using radio systems and a good knowledge of the phonetic alphabet
- Have excellent communication skills
- View punctuality as important, Have a professional demeanour with sound judgement
- Have excellent customer service skills
- Be capable of working on your own or part of a team

Training.

Our people are our business. GMS Group has an ongoing commitment to our employees and as such we aim to nurture their development through striving to ensure that all of their training requirements are fulfilled.

The People Rewards, offering fantastic benefits:

- Cash incentives for good performance i.e., Guard of the Month and Guard of the Quarter
- Employee referral payments
- Employee Benefits Platform
- Group pension scheme
- Optional Group Health plan

Reference ID: CRO- CB

**Job Types**: Full-time, Permanent

**Salary**: £9.86 per hour

**Job Types**: Full-time, Permanent

**Salary**: £9.86 per hour

**Benefits**:

- Cycle to work scheme
- Employee discount
- On-site parking
- Wellness programmes
Schedule:

- 12 hour shift
- Day shift

**Education**:

- GCSE or equivalent (preferred)
**Experience**:

- security: 1 year (preferred)
Licence/Certification:

- SIA (required)
- Driving Licence (required)
Reference ID: CRO-CB

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