Senior Customer Services Administrator

2 weeks ago

West Bromwich, United Kingdom West Brom Full time

**Senior Customer Service Advisor**

**Location: Head Office, 2 Providence Place, West Bromwich, B70 8AF**

**Salary: £24,000 - £26,000 per annum**

**Contract: Permanent**

**Hours: 35 hours per week (Annualised Hours)**

Here at the West Brom we're recruiting for a Senior Customer Service Advisor to join our established Customer Services team at our Head Office. You will be one of the first points of contact supporting with customers queries and enquires, and leading the team to deliver all business and personal objectives.

To be successful in this role you will have a clear understanding of delivering outstanding Customer Service ensuring our customers’ needs are at the forefront of your day and be a high motivated individual who is people and solution focussed.

**Key Responsibilities**:

- Delivery of satisfactory customer outcomes
- Management and prioritisation of own and team workloads
- Making appropriate informed decisions
- Delivery of outstanding customer service which meets department service and quality
- Standards including use of EIT for every integration with the customer, both internal and external
- To ensure all risk and control framework requirements are adhered too
- To develop own skills on an ongoing basis, maintaining Personal Development Plans

**Personal Requirements**:

- Excellent front line and/or back office customer service skills
- Good understanding of Cash ISA’s and Regulatory requirements
- Ability to communicate effectively
- Quick and accurate keyboard skills
- Excellent coaching and feedback skills
- Ability to work effectively using own initiative or as part of a team
- Able to adapt within a pressurised environment
- A positive attitude

**What’s in it for you?**
We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:

- At the West Brom you’ll have every opportunity to take the next step in your career. We provide excellent personal development and always look to promote from within wherever possible.
- Our Talent Management processes are running throughout our business, they fully aim to attract, on board, develop, motivate, and retain high-performing employees. We firmly believe our Talent management helps to improve business performance through practices that make employees more productive.
- Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
- Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
- Social club membership - dozens of discounts available for a wide variety of family days out and events
- Performance related pay scheme
- Corporate health plan with the option to include family members
- Discounted travel cards
- West Brom staff car scheme
- Life assurance provided by the Society at 4 times your salary

**Why choose the West Brom?**
At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

**Do it today and click apply**
*

  • Customer Service Administrator

    2 weeks ago

    West Bromwich, United Kingdom Pertemps Network Group Full time

    Get AI‑powered advice on this job and more exclusive features. Recruitment Consultant | Pertemps |📍 Dudley and West Bromwich We are very excited to be recruiting a Customer Service Administrator to work for a fast‑paced business in the West Midlands. The role of the Customer Services Administrator is to support an external sales team. The main duties...

  • Senior Customer Services Administrator

    6 hours ago

    West Bromwich, United Kingdom West Bromwich Building Society Full time

    **Senior Customer Service Administrator** **Location: Head Office, 2 Providence Place, West Bromwich, B70 8AF** **Salary: £24,000 - £26,000 per annum** **Contract: Permanent** **Hours: 35 hours per week (Annualised Hours)** Here at the West Brom we're recruiting for a Senior Customer Service Administrator to join our established Customer Services team...

  • Senior Customer Services Administrator

    6 days ago

    West Bromwich, United Kingdom West Brom Full time

    **Senior Customer Service Administrator - 12 Month Fixed Term Contract** **Location: Onsite - Head office** **Salary: £27,040 per annum** **Contract: 12 Month Maternity Cover** **Hours: 35 hours per week** The West Brom are looking to recruit a Senior Customer Service Administrator on a 12 Month Fixed term maternity cover. The post holder will support...

  • Customer Service Coordinator

    1 week ago

    West Bromwich, United Kingdom Recruti4staff Full time

    OverviewRecruit4staff are proud to be representing their client, a leading manufacturing company in their search for a Transport Administrator to work in their leading facility in West Bromwich. What the client is offering Competitive Salary 25 Days holiday (Plus bank hols) Free parking Life assurance cover Pension scheme Favourable working hours - Monday to...

  • Senior Office Administrator

    6 days ago

    West Bromwich, United Kingdom Performance Fasteners ltd Full time

    Senior Office Admin role for a Fastener (Screw) Manufacturer in West Bromwich. This is a fantastic opportunity for an individual with excellent administrative and organisational skills to take responsibility for administration & sales and ensure the smooth running of the office. Your role will be to assist in ensuring that your areas of responsibility run...

  • Customer Service Coordinator

    5 hours ago

    West Bromwich, United Kingdom Jobs in Science Full time

    **Position: Customer Service Coordinator** **Salary**: Up to £24,000 depending on experience Hours: 36.25 hours per week, full-time, permanent position Location: West Bromwich Main Duties and Responsibilities: - Co-ordinating customer’s orders, providing a high-level of Customer Service - Reviewing contracts and order entry - Preparation of shipping...

  • Customer Service

    1 week ago

    West Bromwich, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Senior Personal Banker in Birmingham -...

  • Service Administrator

    4 days ago

    West Bromwich, United Kingdom Creative Academies Limited (Trading as Creative Academies Network - CAN) Full time

    **Service Administrator** Hours: Full Time (40 Hours) Contract: 24 Months **Salary**: £19,614.00 - £20, 831.00 (FTE) Click the link to view the Job Description: Service Administrator **Interview Stages** Stage 1: Informal Interview Stage 2: Formal Interview **To Apply

  • Customer Service Coordinator

    5 hours ago

    West Bromwich, United Kingdom Pertemps Black Country Perms Full time

    We are recruiting a full time Customer Service Coordinator to work for an independent family-owned business based in West Bromwich. We ideally require a hands-on person ideally with a minimum of 2 years' experience in the Export and Shipping Industry however if you don't have this but have some import or export still please apply. The main duties will be: -...

  • Customer Services Manager

    6 days ago

    West Bromwich, United Kingdom Marketplace Group Full time

    One of the UK’s largest independent manufacturers of Speciality Organic Chemicals is seeking an experienced Customer Services Manager. **About the role**: - Extensive experience in customer account management is required with good communication skills to interact with our global customers and agents. - You will work closely with our Sales and Marketing...