Sales Support Coordinator

1 week ago

Dewsbury, United Kingdom Skopos Fabrics Full time

**Sales Support Coordinator - Join Skopos Fabrics and Help Shape Global Interiors**

We’re hiring a **Sales Support Coordinator** due to a long-standing team member retiring. This is your chance to join an innovative and established têxtiles company, offering a salary of up to **£25,000 + Annual Bonus**, great benefits like **23 days holiday rising with length of service + your birthday off, and a hybrid working option**.

At **Skopos Fabrics**, you’ll coordinate sales orders, manage client relationships, and ensure smooth operations across UK and international markets. This is your opportunity to work with a leading brand in the commercial interiors space, contributing to projects that transform hotels, cruise ships, care homes, and more.

**Why Skopos Fabrics?**
- **Competitive salary**: Up to £25,000 depending on experience.
- **Holiday Allowance**: 23 days holiday rising with length of service + your birthday off + bank holidays.
- **Life Insurance**: Free company-paid life insurance.
- **Flexibility**: Hybrid working available (following successful probation).
- **Bonus**: Annual bonus based on company performance.
- **Extras**: Free electric vehicle charging at work.

**About the Role**:
As a Sales Support Coordinator, you’ll work closely with our customer service, production, and logistics teams to ensure all sales orders are processed smoothly and efficiently. You’ll be the main point of contact for clients, ensuring their needs are met from order placement through to delivery. You’ll also assist in international shipping and documentation, making this a diverse and varied role where no two days are the same.

**Key Responsibilities**:

- Process UK and international sales orders, ensuring accuracy in pricing, discounts, and any special terms.
- Act as the first point of contact for customers, handling enquiries, stock checks, and sample requests. Building strong relationships with customers, agents, distributors and account managers.
- Coordinate shipping for international orders, ensuring all documentation (invoices, customs declarations, etc.) is accurate and up-to-date.
- Address customer complaints or issues regarding delivery, product quality, or order discrepancies promptly and professionally.
- Assist the sales and marketing teams by providing market insights, customer feedback, and support on sales initiatives.
- Ensure all customer-related documentation adheres to ISO9001 compliance procedures.
- Provide regular reports on sales activity, order progress, and customer feedback to support continuous improvement

**Requirements**:

- Experience in a sales support or coordination role, ideally within a têxtiles or manufacturing environment.
- Knowledge of international shipping documentation and procedures.
- Strong organisational skills with the ability to prioritise multiple tasks.
- Excellent communication skills (both written and verbal) and a customer-focused approach.
- Proficiency in Microsoft Office (Word, Excel); experience with CRM or ERP systems is an advantage.
- Ability to work in a fast-paced environment and resolve issues efficiently.

**Location**: Dewsbury office (with some hybrid working by agreement after onboarding).
**Hours**: Monday to Thursday 08:15 - 5pm, Friday 08:15 - 15:45

**Click to Apply** and be part of a team that’s shaping the future of global interiors

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