Application Support

1 week ago

Bellshill, United Kingdom Kick ICT Group Full time

**Kick ICT Group**
Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers.

Founded in 2015, we have enjoyed significant expansion through a combination of organic growth and a successful M&A strategy.

Combining over 40 years of expertise and service from respected industry players, Castle and Talon, our four divisions, Technical, Dynamics, Infor and Communications allow us to deliver tailored expertise to each client.

We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Yet we believe that it's how we work with people that is most important to us.

**You can trust in our expertise.**

**The Role**
**BASE LOCATION**: Bellshill Hybrid or fully remote
**SALARY**: Depending on skills and experience
**WORKING PATTERN**: Permanent | Full-time (35 hours per week)

**Role Description**

In this role there will be progress milestones, appraisals and associated salary increments once defined objectives are met.

**What do I need?**
- Excellent written and verbal communication skills.
- Customer focused.
- Enjoys problem solving.
- Understands business priority and urgency and acts with appropriate response times.
- Self-motivated and a quick and independent learner.
- Past use of CRM (Customer Relationship Management) Systems is desirable but not essential.
- Infor Sunsystems v4, v6 including SSRS
- Infor Query and Analysis v10, v11
- Infor d/EPM (formerly Infor BI)
- Professional Advantage Companion Products to Sunsystems (B4B, Ipos, Collect, Advanced Inquiry, Bank Reconciliation, Making Tax Digital, Contract Billing)
- Crystal Reports
- Qlik
- 3rd part P2P Systems and integration with Sunsystems

**Key Responsibilities**
- Consistently delivering a high level of customer service.
- Maintaining a high level of personal product knowledge, requesting additional training as required.
- Building good working relationships with customers, colleagues and suppliers.
- Taking ownership of cases and issues.

**Benefits**
- Competitive salary
- 30 days annual leave (plus a birthday holiday)
- Additional Service Days
- Group personal pension plan
- Private medical insurance scheme
- Hybrid Working
- Life cover (2 x final salary)
- Cycle to work scheme

**Kick ICT Group recognise the value of a diverse workforce and are committed to making our working environment inclusive for all.**

**Salary**: Up to £40,000.00 per year

**Benefits**:

- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Will you now or in the future require sponsorship for employment visa status?

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Bellshill, ML4 3NJ

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