Support Officer

INTERNAL APPLICANTS MUST APPLY VIA MYSELF This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.*Fusion Assets, NLP LLPNLC9 £34,926 - £40,695An exciting opportunity has arisen to join our Support Services team, where you will play a key role in delivering a high-quality support service for our Community Operations Service. As you would expect, the post will be both challenging and varied, working in a fast-paced exciting role, managing a high performing team.This role will primarily focus on our Land, Waste and Fleet teams.The successful applicant will be responsible for the operational management of a Support Services team, ensuring staff within your team have access to and/or receive appropriate management and direction, training, mentoring, coaching and skills development, performance review and feedback, and appropriate systems of communication and consultation.The successful applicant will play a full and active role in the strategic development of a responsive, efficient Support service in conjunction with other Council Officers and the effective and efficient implementation of the Council’s policies and programmes.The successful candidate will be able to liaise with members of the public and other services regarding enquiries and complaints, whilst ensuring the relevant IT systems are updated within required time scales.Excellent communication skills are essential along with excellent organisational, supervisory, and interpersonal skills together with relevant and substantial experience in an administrative/clerical team environment.Please note that an HNC or equivalent in Business Administration, IT, Management or relevant subject is required.Work pattern:35 hours per week - Monday - Thursday: 08:45am - 16:45pm (including a 55 minute unpaid break);Friday: 08:45am - 16:15pm (including a 50 minute unpaid break);Working here at North Lanarkshire Council If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. For more information on local authority careers visit the myjobscotland career hub North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. Click here to see our Recruitment Charter. *For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description. North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People. The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link. Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151. The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL  ***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***