Support Worker

**About The Role**:
Are you prepared to go the extra mile to ensure a positive outcome for your customers? Have you served in the armed forces and have the skills that would support and encourage other veterans?

We are looking for a Support Worker to join our team in** New Seasons, **which is a new Supported Housing service operating across Devon to provide housing with support to people who have served in the UK armed forces. We are committed to supporting the Office for Veteran’s Affairs ambition to end Veteran Homelessness and will work with Operation Fortitude who receive and manage referrals for veterans who are homeless or are facing homelessness or are at risk of homelessness.

We will be working closely with other specialist providers to deliver pro-active, holistic support to veterans, preventing homelessness and helping them to identify their goals and aspirations, build confidence, self-esteem and pride, and move forward to further independence, meaningful activity and stability.

We are looking for someone to work with us who are motivated to make a positive contribution to the lives of the people we support and have a “can do” approach to their work.

You will provide support and advice around managing a tenancy, working with benefits (housing benefits, universal credits, PIP and other), bills, exploring options around education, training and employment, budgeting, linking with and signposting to agencies and activities in the community and other appropriate services, supporting people with physical and mental health needs, addiction, and engaging with other professionals.

You will also liaise regularly with referral partners including Operation Fortitude and assess needs and risks appropriately to ensure the service is suitable for the prospective customers. You will help to keep the caseload management systems up to date and will complete Risk and Needs Assessments and Support Plans and assist in the preparation of reports, outcomes and case studies.

Experience in a similar role or lived experience would be desirable, however what is most important is having a **passion** for helping people in the local community.

This role will be challenging at times as you will be working with and supporting people across a range of difficult and challenging issues/behaviours; great team working skills as well as the ability to lone work, enthusiasm to work alongside partner agencies, resilience, an attention to detail, using your initiative and problem solving will be key.

This role will be based in **Exeter**, **Honiton** and **Torbay** (scheme-based, in the community and resettlement ). This role is being offered on a **full time**, **fixed term contract** until **August 2025**. working **37 **hours per week on a rolling rota, to include weekend working.

Bandwidth hours will be 8am to 9pm.We will consider **full-time** and **part-time** positions, **job-share** and **flexible working **and would be happy to discuss your preference and needs at interview. The service will offer support** 7 days a week** across a number of sites.

To be considered for the role of Support Worker, you will be / have:
- Have an understanding of support needs and support planning.- Have experience of risk assessing and risk management.- Be a great communicator with the ability to build rapport.- Have accurate record keeping and computer skills.- Be confident in lone working.- Have a flexible approach to work.- Be able to work under pressure and meet deadlines.- Be resilient and adaptable.- Have an open, friendly personality and the ability to maintain a positive attitude in challenging situations.- Have the ability to adopt a methodical and organised approach to work.- Have knowledge of welfare and housing benefits.
- Have a good understanding of safeguarding.

**About The Company**:
**Our Reward and Benefits**:

- Defined Contribution pension scheme - employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.

**About Us**:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexi