Customer Service Coordinator

SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands.

Supplying to a wide range of sectors, provides a diverse and interesting customer base as well as providing countless opportunity to grow and expand.

Do you naturally go the extra mile to support your customer? Do you have a good customer service ethic?

You will genuinely want to help your customer and your desire to do a good job will be your overarching motivator. We have a diverse customer base - we support scientists, technicians, clinicians. Ideally but not essential if you have dealt with universities, hospitals, research centres, life science companies, clinical, pharmaceutical, food & beverage, contract testing, utilities, nuclear, environmental and government laboratories bodies large, within the Scientific Market this would mirror the type of customer you would be dealing with.

As an integral part of a busy Customer Service Team you will be required to offer full support to customers and sales managers within an allotted region of the country. You will be responsible for supporting our customers with their daily enquiries, placing their orders and resolving any queries they may have to a very high standard.

An essential part of your role is to learn and understand the requirements of your sales manager and customers through building relationships, delivering service excellence and exceeding expectations.

**Responsibilities**:

- Deliver a first class customer experience
- To be able to communicate clearly and have the ability to work closely with your Sales Manager and other internal departments in order to ensure continuity of service and assure delivery in a timely and efficient manner
- Place orders and ensure that your customer is kept up to date at all times with the progression of their order
- Manage and prioritise own work load
- Take ownership to ensure tasks are completed fully
- Achieve pre-defined KPI’s and targets Work to ISO 9001 standards
- Strong customer service ethics Excellent communication skills both verbally and in writing
- Enthusiastic and effective team member who can also work on their own initiative
- Able to prioritise work load and have a keen eye for detail
- Be organised and methodical Self-motivated and driven Responsive and re-active Conscientious, hardworking and will give 100% at all times

About us

With a regional office based in Lisburn we are a stable and growing company who have an excellent reputation in the market. SLS is the largest UK independent distributor in the laboratory industry, supplying a huge range of leading brands.

Part of a wider European group of companies, The Dutscher Group, we have a footprint across Europe and one of Europe's largest stocks of consumables and scientific products, with purchase volumes to offer highly competitive market prices across our extensive product range (in excess of 600,000 SKUs).

We are passionate about our people and have developed a strong team dynamic who are welcoming and supportive of new individuals joining the company. We are also proud to be a Living Wage Employer.

We offer support, training and ongoing development as well as giving you further career opportunities and promotions.

We offer a competitive salary, 25 days holiday, company profit share scheme and pension contribution.

Scientific Laboratory Supplies Limited

Wilford Industrial Estate

Ruddington Lane

Nottingham

NG11 7EP