Current jobs related to Service Coordinator - Nottingham - Advanced Protection Systems Ltd (APS)

  • Service Delivery Coordinator

    3 days ago

    Nottingham, United Kingdom James Chase Full time

    **Service Delivery Coordinator** Nottingham £26,000 - £30,000 James Chase is currently looking for a Service Delivery Coordinator to join an award-winning Enterprise Database Management specialist that delivers innovative support, managed services & consulting for SQL Server, Oracle and Multi-Cloud technology. This role will involve a variety of tasks...

  • Customer Services Coordinator

    2 weeks ago

    Nottingham, United Kingdom Scientific Laboratory Supplies Full time

    We have an exciting opportunity available for a **Customer Services Coordinator** to join our team based in **Wilford.** You will join us on a **full time, permanent** basis and in return, you will receive a competitive salary. SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we...

  • Service Delivery Coordinator

    3 days ago

    Nottingham, United Kingdom James Chase Full time

    James Chase is currently looking for a Service Delivery Coordinator to join an award-winning Enterprise Database Management specialist that delivers innovative support, managed services & consulting for SQL Server, Oracle and Multi-Cloud technology. This role will involve a variety of tasks but will be primarily focused on Service Administration, Customer...

  • Recovery Coordinator

    1 week ago

    Nottingham, United Kingdom Service Care Solutions - Criminal Justice Full time

    **_About the client:_** Service Care Solutions are currently recruiting for a well established registered charity who specialise in providing sustainable recovery support nationwide, forming in the late 60's on the coasted boarders of South England, our client is recognised insupporting service users in the criminal justice system focusing on substance...

  • Customer Service Coordinator

    2 weeks ago

    Nottingham, United Kingdom Scientific Laboratory Supplies Full time

    Are you an enthusiastic and energetic Customer Service Coordinator? Do you put the customer at the heart of everything you do and have a true passion to provide a second to none customer experience? Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of...

  • Customer Services Coordinator

    2 weeks ago

    Nottingham, United Kingdom Scientific Laboratory Supplies Full time

    We have an exciting opportunity available for a **Customer Services Coordinator**to join our team based in **Nottingham**(remote working after the probationary period)**.** You will join us on a **full time, permanent** basis and in return you will receive a competitive salary. We are the UK’s largest independent supplier of laboratory equipment,...

  • Operations Coordinator

    7 days ago

    Nottingham, United Kingdom Brooklands Service Group Full time

    **Job description** - **Are you looking for a new and exiting opportunity? Do not miss this one!**_ If you are looking to join a unique business lead by a young and determined team with an exiting and involved culture then this could be the career you are looking for. Brooklands is based in Nottingham and has been trading for nearly 7 years. The company is...

  • Customer Services Coordinator

    5 days ago

    Nottingham, United Kingdom Scientific Laboratory Supplies Full time

    We have an exciting opportunity available for a **Customer Services Coordinator** to join our team based in **Wilford.** You will join us on a **full time, permanent** basis and in return, you will receive a competitive salary. SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we...

  • Customer Services Coordinator

    5 days ago

    Nottingham, United Kingdom Scientific Laboratory Supplies Full time

    We have an exciting opportunity available for a **Customer Services Coordinator**to join our team based in **Nottingham**(remote working after the probationary period)**.** You will join us on a **full time, permanent** basis and in return you will receive a competitive salary. We are the UK’s largest independent supplier of laboratory equipment,...

  • Customer Service Coordinator

    2 weeks ago

    Nottingham, United Kingdom Millbrook Healthcare Group Ltd Full time

    Job Advert At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the very best care experience. We have an exciting opportunity for a **Customer Service...

Service Coordinator

2 weeks ago

Nottingham, United Kingdom Advanced Protection Systems Ltd (APS) Full time

**Job Profile**:
The role focuses on customer service, such as dealing with customer enquiries & coordinating Operations engineers, Planning, Administration Support and Appointments. This is achieved by allocating technicians and subcontractors to the various tasks and organising the required materials and equipment. A purchase order might be required to be raised should a subcontractor or plant or access equipment be required to carry out any specific specialist task. The coordinator is required to have a continued awareness of the geographical locations of sites to the technicians around the country.

The role also requires the continued updating of the management software, typical duties include maintaining customer records, logging call outs, coordinating the paperwork such as certification, drawings, manuals that are associated with the operational work as directed by the engineer and admin Managers to enable the completion of technician’s tasks, including invoicing.

The position also requires the coordination of jobs where parts are needed, this is achieved by ordering from suppliers, liaison with the engineer and arranging to get those parts or equipment to the technician, sub-contractor or client concerned with the task.

Typical daily duties include the following:

- Logging service calls.
- Arranging site visits for technicians and or sub-contractors.
- Maintaining current customer records using the management software.
- Coordinating the ordering parts for jobs as required.
- Ordering the activities of Sub Contractors where required.
- Ordering Access /Plant equipment where required.
- Preparing and sending small works follow up quotes.
- Maintaining flow of information between Service technicians and clients.
- Extracting Maintenance calls.
- Monitor service and maintenance calls for completion within time.
- Invoicing all service and maintenance related work.
- Auditing all service-related activities making sure outstanding works, or works requiring further works, are completed in a timely manner.
- Equipment parts cost book update.
- General Administrative Duties.
- Add/update site info on IT Systems
- Create/book in jobs on IT Systems
- Check, complete & invoice jobs to include part invoicing where required
- Monitor and respond to customer KPIs & queries
- Populate and program from engineers’ electronic dockets further works actions
- Prepare parts from Stores
- Create service reports
- Investigate and action EMCS Reports
- Callout rota amendments
- Create / book-in sub
- contractor purchase orders
- All reasonable requests from the Admin / Engineer Manager.
- Day to day labour allocation responsibility
- Add/update equipment info on the IT systems
- Add/update contract info on the IT systems
- Handle scheduler problems
- Create basic remedial quotes
- Monitor Daily Invoicing and Exceptions.
- Monitor engineer return to site visits and allocate labour
- Monitor Inspection Performance
- Handle invoice queries. Escalate as required.
- Maintenance, Invoicing Statistic Monitoring.

**Competencies**:

- Attitude to Work - Have an excellent attitude and work ethic being highly motivated and able to work effectively alone under pressure to meet deadlines
- Communication Skills - The ability to communicate with people at all levels, providing clarity and gaining trust
- Team Skills - The ability to work with teams and individuals to ensure effective and professional working relationships are developed and maintained. Able to develop strong relationships with customers & colleagues.
- Customer Service Skills - The ability to both recognize and deliver excellent customer service, willing to go ‘the extra mile’ to provide customers with a lasting positive impression
- Problem Solving Skills - The ability to identify and resolve problems in a manner that enhances the business and complies with legislation
- IT Skills - The ability to use technology to save time and deliver a professional service

All duties should be delivered in accordance with Company requirements and policies relating to standards, accuracy, customer service and team working.

**Location**: Long Eaton - Derbyshire

**Work Pattern**:Full Time - 08:30am to 5.00pm Monday to Friday

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Nottingham, NG10 4HG: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: 6767