Sales Office and Systems Support Coordinator

**Role**:Sales Office and Systems Support Coordinator

**Reporting to**:Director of Sales Operations, Processes and Efficiencies

**Based**:Home with occasional travel

**Hours worked**: 37.5 hours per week

**Main Responsibilities**

To continually improve the efficiency and effectiveness of the Village sales function through providing support with the sales systems, processes and procedures, ensuring data validity and integrity is maintained, supporting both central and local sales as required.

**Duties & Responsibilities**

This job description refers to the principal duties and responsibilities of the role. It does not necessarily list in detail all the tasks required to carry out these duties and responsibilities.

**Sales Office Support**
- Deal with day to day query management in a timely manner liaising with system support and systems suppliers on any issues
- Preparation of training materials and SOP manuals on ticketing module
- Delivery of training modules as required

**M&E Inventory Control**
- M&E Pricing Tool Management - update based on commercial revenue strategy
- Ongoing management of M&E packages in the system, price changes and measurement of discounts.
- To support, as required, the ticketing system utilised for the Village Events programme

VUR Village Trading No 1 Limited Company Registration Number 418878 Registered in England & Wales Registered Office Cygnet Court, Ground Floor, 230 Cygnet House, Centre Park, Warrington, Cheshire, WA1 1PP

**Data Integrity and Validity**
- To proactively monitor and analyse data changes made to the relevant systems by its end users and make any necessary data changes to maintain high quality standards. Ensure data integrity is consistently maintained at all times.
- Ensure that clean data is feeding into the BI tools resulting in accurate forecasting and reporting data
- Responsible for daily quality checking procedures such as identifying and merging duplicate data and ensuring the required data standards are being applied within the relevant sales systems

**Reporting**
- Producing, checking and analysing sales reports to support business development and improvement
- Support with finance related reports and compilation of complex multi site billing as requested

**Additionally**
- To undertake Health & Safety duties commensurate with the role and/or as detailed by the companies Health & Safety representative.
- To build trust, value others, communicate effectively, foster innovation, focus on delivery to customers, collaborate with others, solve problems creatively and demonstrate high integrity.
- To undertake such other duties and responsibilities commensurate with the role and in accordance with the general character of the job as may be reasonably required by the company from time to time.

**Notes**

The company reserves the right to alter the content of this job description, after consultation to reflect changes to the job services provided, without altering the general character or level of responsibility.

The duties described in this job description must be ca

**To be a Sales Office and Systems Support Coordinator you will need.**

Be a confident people person with strong interpersonal skills

To be experienced in meetings and events with sales office management skills

Passion for systems and process, seeking ways to improve and drive efficiencies

The ability to build and maintain strong relationships with various stakeholders

To be results driven and demonstrate clear actions to achieve goals To actively handle problems, propose effective solutions in line with the analysed information

To work as part of the wider hotel team

To demonstrate that you have an eye for attention to detail and are standards orientated

Strong communication skills, with good written and spoken English A social, passionate personality with a hands-on mentality and a 100% ‘can-do’ attitude;

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