Systems Support Officer

**Systems Support Officer - 30831**:
**Systems Support Officer - 30831**
- Number of jobs available
- 1
Region
- North West
City/Town
- Warrington
Building/Site
- DEFRA GRP EA RICHARD FAIRCLOUGH HOUSE, WA4 1HT
Grade
- Staff Grade 3
Post Type
- Permanent
Role Type
- Administration / Corporate Support, Information Technology
Working Pattern
- Full Time, Part Time/Job Share, Compressed Hours
Salary Minimum
- £28,607
Closing Date:

- 16/05/2025, 23:55 hours
- Job description attachment 1
- Job Profile - 30831.docx - 58KB Opens in a new window
Converted File Job Profile - 30831.docx.pdf - 85KB Opens in a new window
Job description attachment 2
- Systems Support Officer - 30831_Additional Information Pack.pdf - 1804KB Opens in a new window

- Security checks level
- Basic Check
Job description
The Environment Agency is fully committed to building an inclusive workforce that reflects the diverse communities we serve. We don’t just talk about diversity — we seek it, embrace it, and live it, for the benefit of our staff, the communities we support, and the environment we protect.

If you want to work for an organisation that values difference and includes everyone, the Environment Agency is the place for you.

This is an exciting time to join our EandB Systems team. We are looking for a Systems Support Officer to help deliver expert IT and operational support, guidance, training, and tools to improve operational efficiency. You’ll play a key role in delivering a National-Once service supporting our core business tools.

In this role, you will provide a first-class service to ensure customer queries and support requests are dealt with promptly. Typical tasks include:

- Amending data
- Granting system access
- Resetting passwords
- Providing information on request

You will coordinate and organise information across a range of tasks, stepping in where needed to keep the team moving forward. A proactive, can-do attitude and a passion for supporting others will be essential.

You’ll manage your workload independently while working closely with colleagues to meet deadlines and maintain high standards of customer service.

We value flexible working, recognising that a healthy work-life balance is key to a happy and productive workforce.

If you're interested, you’ll also have the option to work towards a Business Administration Apprenticeship (Level 3) qualification alongside the role - though this is entirely optional. Please see the Additional Information Pack for further details.The team
The EandB Systems team is part of the Chief Regulator’s Group for Future Regulation. We are a dispersed team, supporting over 30 systems and more than 3,000 users across the Environment Agency.

We provide first-line support, lead on system testing, and manage infrastructure updates. We also work closely with CIS and third-party suppliers to ensure our systems remain reliable, effective, and fit for purpose.Experience/skills required
We are looking for a motivated, organised, and proactive individual with a strong willingness to learn and excellent attention to detail. You should be confident working independently, using your own initiative, as well as collaborating effectively within a team.
- A positive, hardworking attitude with a proactive approach.
- Strong written, verbal, and interpersonal communication skills.
- A passion for delivering excellent customer service.
- Excellent organisational and time management skills to manage a reactive workload.
- The ability to remain calm under pressure and adapt to changing priorities and tight deadlines.
- Confidence working independently and as part of a wider team.
- Strong IT skills, particularly in Microsoft Word, Excel, and Outlook.

You’ll benefit from a range of development opportunities, and we will provide appropriate training to support you in your role and future career growth.Contact and additional information
You’ll have an incident management objective in your development plan. We’ll help you find a role to suit your needs. Appropriate training will be given. #LI-DNI

This role is office-based at our office in Warrington (Richard Fairclough House). There may be infrequent travel to National Meetings.

Interviews will be held via MS Teams within two weeks of the closing date.

If you consent to being held on a reserve list, we’ll hold your details for 6 months and may offer you an alternative post.Competence 1
Focuses on Customers and PartnersDescription
Addresses the needs of internal and external customers, provides rapid and effective responses.

How do you balance the needs of all your customers to ensure that you provide them all with a timely service?
- When has this system failed?
- What remedial action did you take?
- What did you learn from this situation?

Feedback is generally not available at sift stageCompetence 2
Achieves ResultsDescription
Sets and delivers high work standards, demonstrates the drive to meet targets. Prioritises and organises tasks and resourc