Neighbourhood Advisor

CHP are an award winning, people focused organisation based in Chelmsford, Essex, and we are hiring. We have been transforming lives by creating great homes for people unable to rent or buy privately since March 2002 and we aim to build a home a day - 365 new homes per year.

We are looking for a Neighbourhood Advisor to join an exciting and growing team. There couldn’t be a more exciting time to join CHP as we are currently experiencing three times the growth of the industry average. Whilst our customers are at the heart of everything we do, we also aim to make sure our people are happy and healthy, so they can provide the best services. We appreciate independant thought and new ideas whilst encouraging collaborative working. CHP host a range of learning activities to develop our people, support their career aspirations and work towards professional qualifications.

Our commitment to our people has been recognised for a number of prestigious awards. In 2018 and 2020 we were ranked a Top 100 Not-For-Profit Organisation to Work for by the Sunday Times and named a Top 25 Housing Association by 24housing magazine. This year, we’ve been named a finalist in the Housing Heroes Award for Employer of the Year. We received this nomination because of our work to support our teams during the coronavirus pandemic. We are a voluntary living wage employer and accredited as a Disability Confident Employer.

With wellbeing being one of our top priorities, we aim to help our employees achieve a successful work/life balance. We recognise that people have other commitments outside of work and therefore have a flexible working policy in place to support those who need to adjust the hours or days they work. We encourage employee participation on all levels, and we’re always open to new ideas or ways of working. We regularly survey our employees and ask each other for feedback so that we continually improve and build trust.

**Requirements**:
**What you'll be doing**
- Ensure smooth welcome to CHP homes for customers through viewing, sign ups and orientation, enabling customers to settle into their home and community, and understand their relationship with CHP.
- Understand customer requirements within the neighbourhood and develop and maintain effective customer relationships.
- Complete tenancy changes, including successions and assignments, in accordance with CHP procedures and timelines in collaboration with specialist CHP teams to prevent homelessness and effectively manage CHP stock and rent collection.
- Provide a reactive service for sheltered scheme customers, responding to daily Housing Proactive welfare call handovers as required.
- Ensure health and safety standards are maintained across the neighbourhood, taking appropriate action to ensure compliance. This includes aspects of fire and building safety, cleaning, refuse collection and grounds maintenance, as well as co-ordination of internal and external teams/service providers to deliver to agree standards and timescales.

**What we are looking for**
- Tenancy and estate management, eg, successions, tenancy changes, rent collection, arrears, viewings and lettings, inspections.
- Case management and complaints handling.
- Safeguarding and vulnerable customers.
- Housing management - tenancy, estates, compliance.
- Strong interpersonal and influencing skills.
- Experience of working in a customer focussed role with proven ability to deal with conflict and difficult conversations.

**Transforming lives**
- Embrace CHP’s mission, strategic objectives and values by being a great team player who leads by example in line with our competency framework to do what it takes to ensure CHP’s success, as well as customer excellence.
- Taking responsibility for your own safety, you will follow correct procedures to ensure a safe and healthy working environment for yourself and others.
- Be compliant with the Risk Management Policy, raise awareness of risk with employees, implement strategies to minimise risk and report any new or emerging risks.
- Embrace equality, diversity and inclusion in the workplace and adhere to all other relevant policies and procedures.**Benefits**
- **The salary for this post will be £33,055 Per Annum**:

- Learning and development opportunities
- Healthcare cash plan
- Robust employee reward and recognition programme
- Free and confidential Employee Assistance Programme
- CHParticipate volunteering programme
- Competitive pension scheme
- 25 days annual leave per annum, plus bank holidays and 3 extra days between Christmas and New Year.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

We value our people and listen to feedback to ensure we are a great place to work and are able to attract and develop the careers of the best talent in the market.