Neighbourhood Advisor

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.

**What you'll be doing**

We are looking for a Neighbourhood Advisor to provide community stewardship, looking after customer and stakeholder relationships in estates, properties and neighbourhood across the customer journey. Deliver CHP’s distinctive customer experience to all customers, enabling them to sustain their tenancy and engage with the community.
- Ensure smooth welcome to CHP homes for customers through viewing, sign ups and orientation, enabling customers to settle into their home and community, and understand their relationship with CHP.
- Understand customer requirements within the neighbourhood and develop and maintain effective customer relationships.
- Complete tenancy changes, including mutual exchanges, successions and assignments, in accordance with CHP procedures and timelines in collaboration with specialist CHP teams to prevent homelessness and effectively manage CHP stock and rent collection.
- Provide a reactive service for sheltered scheme customers, responding to daily Housing Proactive welfare call handovers as required.
- Ensure health and safety standards are maintained across the neighbourhood, taking appropriate action to ensure compliance. This includes aspects of fire and building safety, cleaning, refuse collection and grounds maintenance, as well as co-ordination of internal and external teams/service providers to deliver to agree standards and timescales.

**Requirements**:
**What we're looking for**
- Tenancy and estate management, eg, mutual exchanges, successions, tenancy changes, rent collection, arrears, viewings and lettings, inspections.
- Case management and complaints handling.
- Safeguarding and vulnerable customers.
- Housing management - tenancy, estates, compliance.
- Strong interpersonal and influencing skills.
- Experience of working in a customer focussed role with proven ability to deal with conflict and difficult conversations.Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance and have adopted an agile working style. We host a range of learning activities to develop our people, support their career aspirations and professional qualifications. We encourage employee participation on all levels and we’re always open to new ideas or ways of working.

**Benefits**
- **The salary for this post will be £34,800 Per Annum**:

- Learning and development opportunities
- Healthcare cash plan
- Robust employee reward and recognition programme
- Free and confidential Employee Assistance Programme
- CHParticipate volunteering programme
- Competitive pension scheme
- 25 days annual leave per annum, plus bank holidays and 3 extra days between Christmas and New Year.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

We value our people and listen to feedback to ensure we are a great place to work and are able to attract and develop the careers of the best talent in the market.