HR Assistant

Job Introduction

Pinnacle Group is looking for an HR Assistant to join our People Team and provide administrative support across the HR function. You'll manage key processes including onboarding, pre-employment checks, contract preparation and maintaining accurate employee records. The role also includes assisting with audits, compliance checks, sickness absence monitoring and supporting payroll and training activities. This position offers a great opportunity to gain experience across a wide range of HR responsibilities while helping deliver a smooth and efficient HR service.

Our People Team supports our 4,000 colleagues nationwide, driving recruitment, development, wellbeing and engagement across the business. They play a key role in shaping our values-led culture and helping our teams deliver on our mission to Transform Communities, Change Lives.

The ideal candidate will have experience in HR administration, general office administration, and working with systems to manage data and processes. Strong organisational skills, attention to detail and the ability to handle multiple priorities are essential. You should be proactive, able to work under pressure and communicate effectively at all levels. If you're looking for a role where you can make an impact and be part of a supportive team, we'd love to hear from you.

This is a hybrid 12-month fixed term contract.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We're a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we're looking for

We're looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

• Carry out audits in relation to employees' eligibility to work, flagging concerns with the HR Co-ordinator.
• Answer relevant HR queries over helpdesk, the telephone and by email.
• Process and monitor Criminal Record reference checks.
• Administrate key HR processes including new starters; pre-employment checks (including eligibility to work), appointment letters, provision of contracts and enter details onto the HR/payroll system (Cascade).
• Monitor probationary periods, diarise key dates, maintain sickness records, and administer contractual changes and leavers' processes.
• Handle sick pay letters, respond to reference requests, and ensure accurate HR documentation.
• Process TUPE employees onto Cascade and raise queries from Employee Liability Information data, ensuring data is accurate and complete.
• Provide ad-hoc support to the Payroll team; enter data and retrieve data from Cascade as and when required; regularly send pay related correspondence to many employees
• Provide support for the whole HR team but working closely with the HR Advisors
• In conjunction with the HR Co-ordinator, take responsibility for the reorganisation of the current HR filing system.
• Provide ad-hoc support to the and Health and Safety team

Key requirements:

• Background in HR administration with exposure to employee lifecycle processes
• Strong administrative and organisational skills, able to manage multiple priorities
• Experience using HR systems (e.g., Cascade or similar) and proficiency in MS Office (Outlook, Excel, Word, Teams)
• Excellent communication skills, attention to detail, and ability to maintain confidentiality
• Comfortable working under pressure and collaborating within a team
• CIPD Level 3 qualification desirable

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That's why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you'll be part of an inclusive and supportive culture where you're encouraged to thrive. We're committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans