Awarding Administrator

**Salary**: £21,713

Working Pattern: Full-Time Monday to Friday 35 hours per week, working from home on Fridays (flexible working opportunities considered)

Contract Types: Fixed term until 31st July 2025

Location: Lancaster

**About Us**

We are currently looking for an organised, customer-focused and collaborative team member for the position of Awarding Administrator.

In this role, you’ll be based in our state of the art office on Lancaster Business Park. We have some amazing facilities which have been designed around bringing all of our team together. This includes loads of fun, creative spaces for collaboration including a Harry Potter themed room, Alice in Wonderland inspired room, Xbox, pool table, indoor herb garden and outdoor seating. What’s more, we offer an excellent range of benefits (detailed below) and offer of flexible working patterns. We are passionate about delivering a consistently positive day to day experience and environment for our employees.

Ascentis is a charity and leading awarding body, working across the UK and internationally to provide life-changing opportunities through our range of qualifications. We work closely with colleges, schools, independent training organisations and universities to design cutting-edge qualifications to enable people to progress to further study, higher education and employment.

Working here you have the ‘feel good factor’, knowing that what you do makes a difference, but this is blended with our commercially minded approach which ensures we succeed and grow. In fact, we are proud to say that we have exceeded many of our KPIs throughout the pandemic and as such offer a reassuring level of career security. We are proud of how we develop our team; should you perform well against your objectives and progress yourself in line with your development plan.

**The Role**

As an Awarding Administrator you will be required to support Ascentis customers throughout the customer journey, specifically in relation to registrations, verification and certification. The Awarding Administrator will work both individually on specific areas of work and as part of a wider team, including ensuring correct registration, verification and issuing of certificates are produced and distributed in a timely manner to all Ascentis customers.

Some of the key areas of responsibility include:

- Deal with a broad range of enquiries from centres, providing a high level of support and service, working to defined timescales to resolve queries and issues to the satisfaction of the customer.
- Process and issue timely results and any other relevant documentation relating to results/assessments. This includes detailed checking of certificates and entering accurate information into the Ascentis database.
- Update and maintain the database to ensure that all data is accurate and up to date within timescales set;
- Ensure accurate processing of results for qualifications delivered via Surpass and remote invigilation
- Follow processes and procedures for Final Awards Boards/verification/visits/assessments, to support accurate and timely issuing of results
- Support centres with the registration process, ensuring these meet the requirements of the qualification. This can include 1-1 support and training for customer
- Make outgoing calls, answer and direct incoming telephone enquiries/messages for the Company to the relevant person or team, where required
- Produce certificates for successful learners upon completion and distribute these accurately to centres
- Provide recommendations to your line manager on process innovation e.g efficient ways of working, database enhancements

For the full job description, please click here

**What We’re Looking For**

You will need to be committed to providing a high level of service to all our customers and to colleagues across the company, having the ability to deliver solutions when dealing with queries.

You will need a very high attention to detail, to ensure accuracy with registration and certification of learners.

**Benefits of working as Ascentis**
- Up to 43 days of annual leave. 25 days annual leave plus 8 public holidays, birthday day off, closure days gifted during the Christmas period, increased annual leave with long service and an Annual Leave Purchase Scheme
- Competitive pension benefits, including a salary sacrifice scheme
- Access to Informal Flexibility, allowing you to flex your working times and location where viable.
- Incremental service benefits as a family-friendly employer, including enhanced Maternity, Paternity, Shared Parental and Adoption Leave and Pay, Sick Pay, Life Insurance, and Compassionate Leave with Pay
- Reward and recognition scheme, regular team building and communication activities.
- Access to state of the art office and break facilities, including pool table, xbox, outdoor seating, indoor herb garden, dressing room, harry potter reading room, employee library and more
- Tailored learning and deve