Awarding Administrator

**About Us**

We are currently looking for an organised, customer-focused and collaborative team member for the position of Awarding Administrator.

In this role, you’ll be based in our state of the art new office on Lancaster Business Park. We have some amazing new facilities which have been designed around bringing all of our team together. This includes loads of fun, creative spaces for collaboration including a Harry Potter themed room, Alice in Wonderland inspired room, Xbox, pool table, indoor herb garden and outdoor seating. What’s more, we offer an excellent range of benefits (detailed below) and offer of flexible working patterns. We are passionate about delivering a consistently positive day to day experience and environment for our employees.

Ascentis is a charity and leading awarding body, working across the UK and internationally to provide life-changing opportunities through our range of qualifications. We work closely with colleges, schools, independent training organisations and universities to design cutting-edge qualifications to enable people to progress to further study, higher education and employment.

Working here you have the ‘feel good factor’, knowing that what you do makes a difference, but this is blended with our commercially minded approach which ensures we succeed and grow. In fact, we are proud to say that we have exceeded many of our KPIs throughout the pandemic and as such offer a reassuring level of career security. We are proud of how we develop our team; should you perform well against your objectives and progress yourself in line with your development plan.

**The Role**

As an Awarding Administrator you will be required to support Ascentis customers throughout the customer journey, specifically in relation to registrations, verification and certification. The Awarding Administrator will work both individually on specific areas of work and as part of a wider team, including ensuring correct registration, verification and issuing of certificates are produced and distributed in a timely manner to all Ascentis customers.

Some of the key areas of responsibility include:

- Deal with a broad range of enquiries from centres, providing a high level of support and service, working to defined timescales to resolve queries and issues to the satisfaction of the customer;
- Process results and any other relevant documentation relating to results/assessments, including detailed checking and entering of the data to the database within timescales set;
- Carry out all procedures relating to paper based and E-assessment reasonable adjustments
- Produce certificates for successful learners upon completion and distribute these accurately to centres
- Follow processes and procedures for Access to HE Final Awards Boards/verification/visits/assessments;
- Update and maintain the Ascentis database to ensure that all data is accurate and up to date within timescales set;
- Support centres with the registration process, ensuring these meet the requirements of the qualification
- Make outgoing calls, answer and direct incoming telephone enquiries/messages for the Company to the relevant person or team;
**What We’re Looking For**

You will need to be committed to providing a high level of service to all our customers and to colleagues across the company, having the ability to deliver solutions when dealing with queries.

You will need a very high attention to detail, to ensure accuracy with registration and certification of learners.

**Benefits of working as Ascentis**
- Fantastic new office environment
- 25 days annual leave plus 8 public holidays, plus an additional day off on your Birthday after completion of probation period, days gifted during the Christmas period, increased annual leave with long service and an Annual Leave Purchase Scheme. Potential of up to 43 days of annual leave.
- Competitive pension benefits
- Tailored learning and development opportunities
- Incremental service benefits, including enhanced Maternity, Paternity, Shared Parental and Adoption Leave and Pay, Sick Pay, Life Insurance, Compassionate Leave with Pay, Days off on your Birthday and with long service
- We are open to flexible working patterns
- Staff recognition and reward scheme
- Cycle to Work Scheme
- Computer Scheme
- Discounted local gym membership
- 24-hour Employee Helpline and a proactive focus on wellbeing
- Freshly ground bean-to-cup coffee, fresh hot chocolate and a range of teas available for all employees
- Free onsite Parking

**Further Information and How to Apply**
- For full job description, please visit the Ascentis website
- We reserve the right to close the vacancy at any point
- Successful Applicants will be invited to attend an interview at Ascentis, on a date on which prior notice will be provided.

**Job Types**: Full-time, Permanent

**Salary**: £18,353.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
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