Customer Service Support Advisor

18 hours ago


Chichester, United Kingdom Insight Select Ltd Full time

**Customer Service Support Advisor**
**Overview**:
A global insurance provider based in Chichester are looking to recruit an experienced Customer Service consultantto join its team.
We are very proud of the fact that nine out of ten of our people recommend us as a place to work. We pride ourselves on having a positive work environment where our people are empowered to make the best decisions and where learning is valued highly and sharedacross our business.
We are very committed to ensuring our people are given continuous learning and development. As well as structured induction programmes and job training, we provide study support for relevant professional qualifications and have a Core Learning & DevelopmentCurriculum.
It a fun and inclusive place to work where people are truly valued and encouraged to enjoy a host of social and sporting activities available. Quiz nights, tennis tournaments, football matches and a range of other events take place throughout the year
**Role & Responsibilities**:
As a Customer Services support advisor you are responsible for:

- Handling customer enquiries and providing updates on claims
- Issuing documentation required for the processing of a customer's claim
- Creating and assessing claims
- Updating relevant parties on assistance claims
- Establishing and entering accurate financial information on to system,
- Making payments to customers and suppliers within set criteria
- Complaints handling and escalation
**Essential Skills & Experience**:

- Able to demonstrate good verbal and written communication skills.
- Have a flexible approach to work
- Be self-motivated
- Proactive, with a can-do attitude
- Able to work within a team and individual
- Able to work autonomously
- Able to manage personal workflow and priorities
- Able to communicate proficiently in verbal and written media
**Package**:

- Salary flexible (£19,500 - £26,000) depending on experience
- Annual Bonus scheme
- Contributory pension scheme
- Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
- Excellent benefits package



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