Customer Service Advisor

2 weeks ago

Chichester, United Kingdom Charles Taylor Full time

**Customer Service Advisor - Travel Claims**

**£21,500 - £25,500 per annum**

**Chichester**

**Full training provided**
- Are you looking for a new role where you can really make a difference to customers?
- Do you have natural empathy?
- Do you pride yourself on delivering first class customer service?

Charles Taylor Assistance is one of the leading global providers of medical assistance, travel risk and claims management services. We support over 5 million customers every year and 170,000 travel claims. We are expanding our Customer Service team and we are now looking for number of Customer Service Advisors who have natural empathy and a flair for making a difference to our travel customers.

As a Customer Service Advisor, you will assess customer claims against their policies to ensure that claims are quickly paid. To do this, you will enjoy speaking to people on the telephone, have a good eye for detail, and enjoy multi-tasking. Customer service experience is helpful but not essential as full training will be provided. We also offer fantastic opportunities for learning, development, and career progression.

**Duties and responsibilities**:

- Accurately assess and pay valid claims in line with policy terms
- Provide an empathetic approach for all our Claims customers
- Provide the customer with clear guidance to ensure that the claim process is first class

**Experience and knowledge**:
Confident speaking to people on the phone

Highly organised under pressure with good attention to detail

Ability to convey information in a simple and clear manner

Experience working within Insurance or Claims is an advantage

**Salary and Benefits**:

- £21,500 - £25,500 per annum
- 28 days including Bank Holiday’s and incremental holiday plan
- Fantastic opportunities for learning, development, and career progression.
- Contributory pension scheme
- Free Health Cash Plan worth £1700 per annum
- Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
- Annual bonus scheme
- Generous high-street perks scheme for family and friends
- Discounts on home and motor insurance

**Equal Opportunity Employer**

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

IND1

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00-£25,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Store discount
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- CHICHESTER: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Claims or Insurance: 2 years (preferred)

Work Location: Hybrid remote in CHICHESTER

Reference ID: CLA/CHIC

  • Customer Service Advisor

    1 week ago

    Chichester, United Kingdom Page Personnel Finance Full time

    As a Customer Service Advisor you will support the team with a summer project in the Chichester office. **Client Details** In the Insurance industry, the client is looking for several Customer Service Advisors to help complete a summer project based in their Chichester office. **Description** As a Customer Service Advisor you will have the following...

  • Customer Service Advisor

    3 days ago

    Chichester, United Kingdom Page Personnel Full time

    Office based - Monday - Friday **About Our Client**: The company is a respected leader with a strong presence in the UK, they employ over 500 dedicated professionals to deliver top-notch products and services to their clients. - Resolve customer queries and complaints efficiently and professionally. - Maintain customer records by updating account...

  • Customer Service Advisor

    19 hours ago

    Chichester, United Kingdom Marsh & McLennan Companies Full time

    **Customer Service Advisor - Edinburgh (Hybrid Set-up)** Mercer are looking to recruit Customer Service Advisors for our successful Customer Engagement Centre. Once training is complete the role will offer hybrid flexibility to allow you to work from home for part of the week. **What can you expect?** - To join a professional yet fun, friendly and...

  • Customer Service Advisor

    18 hours ago

    Chichester, United Kingdom Marsh & McLennan Companies Full time

    **Customer Service Advisor - Chichester - Hybrid Working Available** Mercer are looking to recruit Customer Service Advisors for our successful Customer Engagement Centre. Once training is complete the role will offer hybrid flexibility to allow you to work from home for part of the week. **What can you expect?** - To join a professional yet fun, friendly...

  • Customer Service Advisor

    3 days ago

    Chichester, United Kingdom Marsh & McLennan Companies Full time

    **Customer Service Advisor - Chichester / Edinburgh / Rem** Mercer are looking to recruit Customer Service Advisors for our successful Customer Engagement Centre. Once training is complete the role will offer hybrid flexibility to allow you to work from home for part of the week. **What can you expect?** - To join a professional yet fun, friendly and...

  • Customer Service Advisor

    1 week ago

    Chichester, United Kingdom Barclays Full time

    **Customer Service Advisor - Branch** **Chichester/ Hybrid** **£23,300 per annum + Excellent Benefits** **Between 7am and 11pm Monday - Sunday** As a Barclays Customer Service Advisor - Branch, you will get exciting opportunity to be on the frontline to serve customers and address the more complex needs with a focus on achieving the best outcomes for our...

  • Customer Service Advisor

    2 weeks ago

    Chichester, United Kingdom Charles Taylor Full time

    **Customer Service Advisor - Case Management** **Salary: £21,500 - £25,500 per annum** **(Depending on experience)** **Location: Funtington** **Full training provided.** - Are you looking for a new role where you can really make a difference to customers? - Do you have natural empathy? - Do you pride yourself on delivering first class customer...

  • Customer Service Support Advisor

    2 weeks ago

    Chichester, United Kingdom Insight Select Ltd Full time

    **Customer Service case manager - Immediate start!!** **Overview**: A global insurance provider based in Chichester are looking to recruit an experienced Customer Service claims advisor The company offer insurance services by administrating travel claims on behalf of companies such as, AVIVA, AXA, LV, etc. where they deal with all insurance travel related...

  • Customer Services Advisor

    2 weeks ago

    Chichester, United Kingdom The Hyde Group Full time

    **Chichester** **£25,000 Pro Rata** **20 hours per week, Monday to Friday 10:00 am to 2:00 pm** Hyde is looking to recruit an inbound Customer Service Advisor. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers....

  • Customer Service Advisor

    7 days ago

    Chichester, United Kingdom Sainsburys Full time

    **Customer Service advisor - Travel Money** - 23000048) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...