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Product Support Analyst

2 weeks ago

Camden, United Kingdom Principle Full time

**Product Support Analyst - Global Tech**

**The offer**:

- Salary**:£70k to £80k basic; PAYE** paid weekly via Principle HR
- Duration**:12-month contract, full time**, with the possibility of it being extended/made permanent
- Location**:Remote - within the UK**

**The role**:
The Product & Service Operations (PSO) organization helps businesses through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support millionsof advertisers across dozens of complex products. As part of the PSO organization, the Technical Solutions Consultants team are creative problem solvers who strive to ensure businesses are utilizing our advertising solutions as efficiently and as effectivelyas possible. We are driven by our passion for technology and creating impact for client's businesses.

**Responsibilities**:

- Build technical knowledge and expertise in various advertising products.
- Provide consultative guidance to sales teams and external clients on best practices and the businesses product setups
- Troubleshoot and prioritize technical advertising issues, and escalate to specialists when appropriate for further troubleshooting or de
- bugging
- Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account team

**About you**:

- At least 2-3 years relevant experience within the Digital Advertising & tech industries
- Experience of troubleshooting problems & ticket escalations
- Experience of using advertising technologies such as pixels, ad servers, auctions, and delivery
- Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP, Restful APIs & SQL

**The next step