Office Support Assistant/administrator

**Full time, 12 months fixed term contract (FTC) paying £26500.00 per annum.**

**The Fundraising, Communications, Retail Team & Reception**

The Team is responsible for fundraising for the charitable work of Mothers’ Union and for communicating our work internally and externally in various formats and media platforms, resourcing dioceses, building membership, and providing a first point of contact for all callers and visitors to Mothers’ Union.

**The Role**
- **This role is on a12 months Fixed Term Contract**_. _**The role is based at our head office in Central London. Since this is a 100% office based role, no home working option is available.**_

**Main Responsibilities**
- Membership/Supporter Care and Income Processing_
- Ensure high levels of customer service are always maintained.
- To record and acknowledge all fundraising income received from various sources (cheques, cash, online giving).
- To manage content and reporting of the online giving platforms.
- To brief internal stakeholders on upcoming activity to ensure consistency of call handling and messaging.
- Collate and analyse membership/customer feedback to improve service delivery
- To provide retail external fulfilment providers with information and support required to enable them to meet their fulfilment KPI of 1 to 3 working days, reporting any issues to the retail manager.
- To carry out retail administration duties including but not limited to the processing of all information relating to the organisational finance system.
- Fundraising_
- Support with the administration, booking, planning and delivery of income generating events.
- Produce materials to support community fundraising activity in line with agreed appeals and events.
- Data and Database use_
- Keeps records of members and supporters undated in line with the team and organisational needs.

**Supporting Responsibilities**
- Reception Duties_
- Ensure a high levels of customer service is always maintained.
- To ensure reception area is well-maintained, tidy and presentable at all times.
- Greeting visitors; providing face to face information and signposting.
- Greeting conference delegates; ensuring they are signed in, have relevant security badges, and information regarding allocation of meeting rooms and their location.
- To update the meeting rooms’ presentation notices and door signs as necessary.
- To liaise with the Conference & Facilities team to arrange any on-the-spot meeting room requests or other enquiries.
- To receive visitors of Mary Sumner House tenants and informing relevant tenant of visitor’s arrival.
- Ensure all visitors observe the necessary security and health & safety procedures, including the visitors log.
- Maintain building security by following safety procedures and controlling access via the reception desk.
- Receive, sort and distribute post/deliveries.
- Organise the mailing out of letters and parcels as required.
- To assist the Conference & House Co-ordinator and Conference Facilities Technician when needed.
- In the absence of the Conference & House Co-ordinator, to cover the bookings and administration of meeting rooms, liaise with the facilities team to ensure meeting rooms are set up as required and refreshments and a/v equipment are in place and operational.
- To provide general administrative and coordination support related to the building and teams across the organisation.
- General_
- To manage the bookings diary for Mothers’ Union’s displays and banners.
- Provide administrative support to the Director of Fundraising, Communications and Retail around team and membership meetings.
- To actively be involved in any projects undertaken by the team and contribute as required or directed by the Director of Fundraising, Communications and Retail.
- To contribute to team meetings and organisational priorities.
- To provide general administrative and coordination support related to the building and teams across the organisation.

**Skills & Experience**
- Experience of working within an office or customer service environment is essential.
- Experience of working with Excel is essential.
- Good level of written English.
- Working within the Charity sector is desirable.
- Pleasant and efficient telephone manner. Ability to interact in a friendly and personable manner with external clients, tenants and staff.
- Experience of working at a reception will be an advantage.
- Knowledge/experience of working in a conference facility and advantage.
- Good computer skills and of MS Office software, MS Outlook, Teams and Zoom.
- GCSE or equivalent passes in English and Mathematics.

**Personal Attributes**
- Ability to work largely self-directed and use initiative.
- Excellent interpersonal skills - ability to communicate efficiently, confidently and sensitively to a wide range of people both verbally & written.
- Good organizational skills - proven ability to effectively prioritise workloads and meet deadlines.
- Team player, flexible, enth