Third Party Claims Handler

2 weeks ago

Stockport, United Kingdom S&G Response Full time

Have you lots of experience dealing with defended claims? Do you want to be part of a busy, lively team? As a Third -Party Insurance Claims Handler with S&G you will provide a professional, technical, and efficient third-party claims handling service defending claims whilst providing the highest standards of quality and customer service. The role will involve the day to day efficient and effective handling of end to end third party claims with an overall objective of meeting our Insurer Principals requirements.

There will also be subrogated recovery claims to deal with and recovering our Principals outlay from the responsible Insurer. You will represent the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication. You must also ensure that the claim file data is kept up to date and accurate through the Claims Management System.

There will be a comprehensive training plan covering the first three months of your role.

**Key Accountabilities**
- To efficiently and accurately deal with claims on behalf of the Companys Insurer Principal confidently representing the interface between the client and the Company
- To investigate the circumstances of the claim and assess all information to determine possible outcomes and cost assessment on each claim.
- To liaise with external stakeholders to ascertain further information as part of defending the claim
- To confidently liaise and negotiate where appropriate with the third parties and their representatives to minimise the claim risk and maximise the efficiency, mitigating the third-party claim.
- To adhere to current processes and compliance requirements.
- To liaise with customers, insurers, repairers, engineers and others as needed to maintain contact and resolve any issues arising.
- Identifying and resolving any potential fraud or repudiation.
- Handling subrogated recovery claims.
- Achieve monthly KPI targets as communicated by the Team Leader.
- At all times to promote the corporate image of S&G and S&Gs clients through the provision of the highest level of service quality
- To liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure.

**Qualifications, knowledge & experience**

Essential
- Experience of defended Third-party motor damage claims
- Detailed knowledge of liability and RTA case law
- Strong knowledge of the recovery process
- Awareness of the triggers for early identifications of injury claims or large losses
- Good negotiation skills
- Confident telephone manner
- Ability to build great relationships
- Strong teamwork philosophy
- Attention to detail and accurate processing
- Excellent written skills
- Commitment
- Ability to work in a fast-paced environment
- Good time management skills
- MS Office skills
- Able to articulate and interpret information.
- Demonstrates empathy and patience

Desirable
- Prior customer service experience useful
- Prior experience of defended 3rd party claims
- Awareness of liability resolution
- Resilient
- Good problem solver
- GCSE English Language and Maths or equivalent

Please submit your CV if you are interested.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

COVID-19 considerations:
We have a full COVID policy in place

  • Motor Claims Handler

    2 weeks ago

    Stockport, United Kingdom ST Resourcing Ltd Full time

    We are working with an established Insurance Brokers in South Manchester to secure them a Motor Claims Handler, dealing with all aspects of third party property damage. This is a home based role with training being done in the office. Salary is up to £24k,this is based on experience. Key Duties and Responsibilities: - Action all aspects of third party...

  • Motor Claims Handler

    2 weeks ago

    Stockport, United Kingdom ST Resourcing Ltd Full time

    We are looking for a Motor Claims Handler to join our client’s busy team. The role is phone based, dealing with inbound and outbound calls from customers and suppliers. You will be responsible for guiding the policy holder through the claims process, providingthe required services and assistance to get them back on the road or their claim settled...

  • Motor Claims Handler

    2 weeks ago

    Stockport, United Kingdom ST Resourcing Ltd Full time

    We are working with an established Insurance Brokers in South Manchester to secure them a Motor Claims Handler. The main responsibility of this role is to take accountability of customer satisfaction and achievement of targets and objectives. This is a homebased role with training being done in the office. Salary is up to £27k, this is based on...

  • Claims Handler

    5 days ago

    Stockport, United Kingdom S&G Response Full time

    S&G Response have been taking the hassle out of vehicle road accidents since 2009. Holding a Gold accreditation from Investors in People, our mission is to enter our customers lives briefly but leave a positive impact that lasts a lifetime. If that sounds like something you can get behind then read on! As an Insurance Claim Handler, you will process all...

  • Claims Handler

    1 week ago

    Stockport, United Kingdom IDEX Consulting Ltd Full time

    Transit Claims Handler (Insurance Broker) .... Because lost, stolen or damaged parcels don't sort themselves out.The majority of claims jobs aren’t super complicated. This one is something a little different, it is busy and will keep you on your toes. The kind of busy where you’ll clear your inbox, make a cappuccino and by the time you sit back down at...

  • Claims Handler

    1 week ago

    Stockport, United Kingdom IDEX Consulting Ltd Full time

    Transit Claims Handler (Insurance Broker) .... Because lost, stolen or damaged parcels don't sort themselves out. The majority of claims jobs aren’t super complicated. This one is something a little different, it is busy and will keep you on your toes. The kind of busy where you’ll clear your inbox, make a cappuccino and by the time you sit back down at...

  • Claims Handler

    1 week ago

    Stockport, United Kingdom IDEX Consulting Ltd Full time

    Transit Claims Handler (Insurance Broker) .... Because lost, stolen or damaged parcels don't sort themselves out.The majority of claims jobs aren’t super complicated. This one is something a little different, it is busy and will keep you on your toes. The kind of busy where you’ll clear your inbox, make a cappuccino and by the time you sit back down at...

  • Claims Handler

    1 week ago

    Stockport, United Kingdom IDEX Consulting Ltd Full time

    Job DescriptionTransit Claims Handler (Insurance Broker) .... Because lost, stolen or damaged parcels don't sort themselves out.The majority of claims jobs aren’t super complicated. This one is something a little different, it is busy and will keep you on your toes. The kind of busy where you’ll clear your inbox, make a cappuccino and by the time you sit...

  • Claims Handler

    1 week ago

    Stockport, United Kingdom IDEX Consulting Ltd Full time

    Transit Claims Handler (Insurance Broker) .... Because lost, stolen or damaged parcels don't sort themselves out.The majority of claims jobs aren't super complicated. This one is something a little different, it is busy and will keep you on your toes. The kind of busy where you'll clear your inbox, make a cappuccino and by the time you sit back down at your...

  • Claims Handler

    1 week ago

    Stockport, United Kingdom IDEX Consulting Ltd Full time

    Transit Claims Handler (Insurance Broker) .... Because lost, stolen or damaged parcels don't sort themselves out.The majority of claims jobs aren’t super complicated. This one is something a little different, it is busy and will keep you on your toes. The kind of busy where you’ll clear your inbox, make a cappuccino and by the time you sit back down at...