Administration Officer

Adferiad Recovery delivers a new, flexible, and co-ordinated response to the exceptional circumstances faced by people with co-occurring mental health and substance misuse conditions and related issues. We harness the talents and experience of our founding and long-established leading Welsh Charities CAIS, Hafal, and WCADA in their fields, enabling our projects to meet the needs of our most vulnerable with a single, unified, and comprehensive approach.

**Contract**:37.5 hours per week (Monday to Friday 09:00 - 17:00)

**Salary**: £21,312.23 per annum

**Based at**: Neath Port Talbot

We are seeking a highly organised and detail-oriented Administrative Officer to join our team. As an Administrative Officer, you will be responsible for providing administrative support to the team, ensuring the effective management of administration tasks and contributing to the overall efficiency of service delivery.

The post holder will have a can-do attitude and will be proactive in owning and managing their workload and various adhoc requests.

Post Outline:

- Undertake office reception duties, both in person and on the telephone, including taking messages for other staff, in a courteous and responsive manner.
- Operate manual and computerised office systems, for example filing papers and maintaining databases.
- Undertake general office duties, for example:

- Manage the admin mailbox.
- Draft and send standard letters.
- Photocopy, collate papers and mailings.
- Arrange for documents to be printed.
- Monitor stocks of basic items, for example stamps and stationery.
- Order stationery, supplies and equipment as appropriate to the team’s need, gaining approval for expenditure in line with Adferiad’s procedures.
- Archive documents in line with relevant procedures.
- Submit regular meter readings.

Carry out administrative tasks on the WCCIS case-management system in a timely and accurate manner, which may include:

- Monitor incoming referrals.
- Following case allocation discussions with the Team Leader, allocate appropriate key workers to client records.
- Transfer clients within teams on the system.
- Make, arrange and maintain an appointment diary.
- Input Initial Assessments including initial Risk Assessments if required.
- Update appointment bookings including recording attendance or non-attendance if required.
- Liaise with staff in other Adferiad agencies and with external contacts.
- Manage the administration spreadsheets in order to keep in line with Key Performance Indicator’s and provide regular monitoring and measurement statistics as required, and contribute to reviewing procedures.
- Arrange and attend team and other meetings as required, taking the team meeting minutes each week plus other meetings as requested.
- Maintain confidentiality in accordance with Adferiad’s policy and procedure and with any statutory/contractual requirements.
- Participate in weekly team meetings and regular supervision sessions.
- Take responsibility for updating own training needs and knowledge requirements when necessary.
- Promote, monitor and maintain health, safety and security in the working environment.
- Ensure that the reception area is tidy and presentable, and that the office is open and closed in line with procedures at the start/end of each working day.
- Comply with Adferiad’s policies and procedures, and promote a positive profile of the agency.
- Highlight and refer any decisions required outside the scope of this profile to the Treatment Services Team Leader as appropriate.

**What you’ll get in return**:

- 25 days annual leave plus bank holidays (pro rata)
- Option to purchase additional annual leave
- Life assurance
- Pension Contribution scheme
- Continuous service rewards
- Refer a friend scheme
- Employee benefit platform giving access to a wide range of perks, including shopping discounts at 100s of big-brand retailers
- Health and Wellbeing Staff Service
- Money Advice Service
- Quarterly Health and Wellbeing Staff Raffle
- Christmas Hampers and Birthday Gifts
- Cycle to Work Scheme
- Vehicle Purchase Scheme
- Technology Purchase Scheme
- Free breakfast at Adferiad Recovery Offices and Project Buildings
- Employee Events
- Bupa Healthcare Package
- Volunteering Opportunities

**Qualifications, Skills and Experience**:

- NVQ Level 3 or equivalent relevant to a role in Administration
- Proven experience in an administrative role
- Strong organisational skills with the ability to prioritize tasks effectively
- Excellent attention to detail and accuracy in data entry tasks
- Knowledge of administrative procedures and systems
- Strong written and verbal communication skills
- Ability to work independently with mínimal supervision
- High level of professionalism and confidentiality

**FOR A FULL PERSON SPECIFICATION AND TO APPLY, PLEASE GO TO OUR WEBSITE**:
**Job Types**: Full-time, Permanent

**Salary**: £21,312.23 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events