Home Ownership Advisor

2 days ago

Didcot, United Kingdom Soha Housing Limited Full time

**Job Role**

You’ll be part of the Home Ownership Department, reporting to the Home Ownership Manager. Your main responsibility is to provide outstanding support to shared owners and leaseholders by effectively handling daily enquiries and assisting with necessary actions.

**Key Duties**
- Assist in the progression of resales for shared ownership and leasehold properties once a sale is agreed
- Assist in the administration of sales to tenants under statutory programs like Right to Buy, Right to Acquire, and Staircasing
- Respond to enquiries for the Home Ownership team, providing accurate and detailed answers in a timely manner. Follow up on required actions quickly and efficiently
- Work with other departments to gather information for residents, ensuring a smooth transition for new residents and maintaining high standards in our communications
- Report repairs and defects according to policy, using our systems and processes to track resolution speed and quality
- Help collect overdue rent and service charges from shared owners and leaseholders
- Direct residents to third-party financial organisations for support if needed
- Take care of post-sale tasks like adjusting rent accounts, preparing compliance certificates, and updating tenancy records
- Prepare necessary responses, notices, and valuation requests, working with valuers and solicitors to move sales forward
- Stay updated on any changes in legislation related to statutory sales and suggest updates to policies and procedures to ensure compliance.
- Assist with other tasks within the Home Sales & Ownership Service as needed to support overall service quality

**What**y**ou**w**ill**n**eed**
- Ability to understand policies and follow processes
- Excellent organisational, planning, administrative, and people skills
- Methodical and organised, with the ability to use good judgment and think creatively
- Strong relationship-building skills with both internal and external contacts
- A positive, “can-do” attitude and a team player
- Previous administrative experience in a busy setting
- Awareness of how IT and systems can improve processes and workflows
- Full driving license.

**It**w**ould**b**e**desirable** **t**o**h**ave**
- Experience in the social housing sector or a property-related field
- Knowledge of statutory property sales
- Experience in leasehold or property management with a good understanding of property transactions and legal documents
- Understanding of property and conveyancing legal terms

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