Administration/reception Clerk

1 part time (32.5 hours per week)
The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required.
Monday-Thursday from 10:00 AM - 17:30PM( 1 hour lunch) : Friday 10:00AM- 17~: 00PM( 30 mins lunch) Thanks and should be aligned to the Direct Clinical Care time of the Consultants for whom they support.
The post holder will provide efficient and comprehensive administration support, working as part of a team, covering all aspects of the Children's Outpatient Reception.
Duties will include providing a reception service to patients, relatives/carers and all staff groups, arranging patient appointments via telephone or face to face and demonstrating a high standard of customer care.
To work as part of a clinical clerical team to support a defined team of clinicians, nurses and other healthcare professionals
You will be working in an outpatient setting and your duties will include providing reception cover, collection, delivery and prepping medical notes, dealing with incoming and outgoing post, filing, answering patient calls/enquiries and other general administrative duties.
You will be responsible for greeting parents/Carers and Children, entering all patient arrivals and outcomes onto the Patient Administration System.
Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff
and the general public and work well within a team.
Northampton General Hospital NHS Trust is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Provide a reception service to patients, relatives, carers and all staff groups.
Provide general administrative services as required by the department;
Locate medical notes within a department or request them from other locations;
Provide timely collection and delivery of medical notes when required;
Assist in requesting copies of notes, investigations and results from internally and from other healthcare organisations;
Filling letters and reports in medical notes promptly and cross reference whenever necessary and general office filing;
Receive and sort daily post, date stamp and distribute as appropriate;
Photocopying, posting documentation;
Deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions;
Assist with Reception administration and update the relevant databases and patient information systems when required;
Prepare case note folders and complete necessary documentation for all new patients;
Liaise with other hospital departments, GPs and other health care agencies when required.
Provide cross-cover within team during absence and implement relevant organisational policy on attendance management, staff appraisal, etc