Contracts Supervisor

16 hours ago

Walsall, United Kingdom Wates Full time

Wates is one of the largest and most successful family-owned private construction, development and property services companies in the UK. Our vision is to become the most trusted partner in the built environment with an ambition to become a £2bn turnover business.

Within the group, Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year.

Our leading position within the maintenance sector has enabled the business to realise ambitious strategic growth. In 2011 Wates Living Space acquired Linbrook Services, followed by the Purchase Group in 2014. This has further expanded our responsive maintenance capability into the Midlands, Wales, and North West, offering our clients a truly integrated national service for all of their maintenance requirements.

We have an opportunity for a Contract Supervisor to join our Responsive Team. Your key responsibility will be to ensure delivery of a high-quality customer and health and safety focussed service taking responsibility for the day-to-day management of the operation including 24-hour emergency service. The position will involve co-location within the client offices and is based in Walsall

Key Accountabilities will include:

- Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs
- Provide technical advice in relation to repairs to tenants, operatives
- Ensure that the service is delivered to all groups and members of the community ensuring equality of the service
- Represent Wates at client and resident performance meetings as requested by the Operations Manager
- Manage the provision of the Voids service operating 24 hours a day, 365 days of the year.
- Manage the responsive repairs function to ensure consistent performance against targets
- Effective and efficient management of material costs and ensure that all are following correct processes and procedures
- Take responsibility for the provision of customer services within the Voids function to the required quality, performance and financial controls and approved policies in order to achieve a high quality customer focussed service
- Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys.
- Determine optimum employment levels to comply with the provision of the service
- Lead, direct and develop a multi-disciplined team of directly and indirectly employed staff.
- Lead, manage and contribute to the development of your team

A bit about us:
As a progressive and rewarding business we offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers.

Our company values of integrity, intelligence, performance, teamwork and respect for people, communities and the environment run through our business at every level and are at the heart of everything we do.

The wellbeing and safety of our people is our priority, therefore creating a zero harm culture and encouraging a healthy work-life balance is important to us. Wates Group are a responsible and inclusive employer and are proud to have been recognised for this through accolades including C2E (Committed to Equality) and Investors in People (Gold).

We value each employee as an individual and offer flexible and competitive packages to support that.

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