1st Line Support

2 weeks ago


London, United Kingdom Just IT Full time

Are you a recent graduate looking for an exciting new role?
About the company
Our client is a high-performing engineering partnership delivering high quality building services consultancy from seven offices across the UK. They are now looking for a 1st Line Support Administrator to work as part of their IT Support Team in London, supportingaround 100 users onsite in their London office as well as offering remote support to users in regional offices and those working from home.
Position Overview
This role provides an excellent opportunity to work in a demanding and vibrant IT environment. Our client is looking for someone who is eager to learn and progress within the company.
Your technical responsibilities will include but not be limited to:

- Providing PC / Citrix based support as a first point of contact
- Escalating calls to senior IT team members as required via the helpdesk.
- Working as part of a large IT Team in resolving issues, implementing new projects and solutions
- Travelling to regional offices when required
- Providing remote support to end users
Essential Skills and personal qualities
- Active Directory
- Office 365 Support
- High proficiency in English; both spoken and written
- Experience with video calling solutions (Teams/Webex/Zoom)
- Experience with Azure AD (Desirable)


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