1st Line Customer Support
4 weeks ago
Role: 1st Line IT Customer Support Location: Pershore Salary: £26,000The Role As a 1st Line Customer Support Specialist, you will be the first point of contact for customers needing assistance with our products. You'll resolve routine technical issues, triage complex problems for escalation, deliver customer training, and support our Managed Service. This is anon-site role , so reliable commuting to our Pershore office is essential.Key ResponsibilitiesSupport & Troubleshooting: Monitor, triage, and respond to support tickets via the Helpdesk system. Provide 1st line technical support for hardware, software, and platform issues. Escalate complex issues to 2nd line or specialist teams. Customer Communication: Communicate professionally via phone and email. Keep customers updated on the status of their support requests. Managed Service Tasks: Conduct routine system audits, reporting, and account configuration. Identify recurring issues and suggest improvements. Skills & Experience Experience in a 1st line support or technical helpdesk role preferred. Comfortable with helpdesk software (experience with HubSpot is a plus). Strong troubleshooting, problem-solving, and communication skills. Organised, able to manage multiple tasks and tickets simultaneously. Confident using software platforms and explaining them to others. Customer-focused, calm under pressure, and professional. Basic office administration and computer skills expected; full training provided.Benefits Company pension Health & wellbeing programme On-site parkingPlease apply now to be considered for this role.TPBN1_UKTJ
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1st Line Support Engineer
3 days ago
London, United Kingdom Capital IT Resourcing Full time**1st Line Support Engineer** Location: London **Salary**: £25,000 - £27,000 My client based in London, are URGENTLY seeking a permanent **1st Line IT Support Engineer**. As a **1st Line Support Engineer,** you must have experience working in a very customer focused environment and enjoy Desk Side Support. In this **1st Line Support Engineer** position,...
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1st Line Support
2 weeks ago
London, United Kingdom Huntress Full timeJob title: 1st Line Support **Salary**: £28k - £35k Location: London I am excited to announce that I am currently working with a fantastic client of mine who is looking for a 1st Line Support Technician to join their London team. The company is one of the leading intellectual property Law firms and they are looking to expand their London team hiring a...
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1st Line Support Engineer
7 days ago
London, United Kingdom Capital IT Resourcing Full time**1st Line Support Engineer** Location: North London **Salary**: £20,000 - £25,000 + Benefits My client based in North London, are URGENTLY seeking a permanent **1st Line IT Support Engineer**. This would be an on-site role and perfect for someone entering IT or looking for a company that can offer a clear pathway for progression. As a, **1st Line...
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1st Line IT Support Engineer
2 weeks ago
London, United Kingdom AWD online Full time1st Line IT Support EngineerAn excellent opportunity for a proactive and customer-focused 1st Line IT Support Engineer to join a dynamic technology team supporting clients across cloud, network, and desktop environments.If you’ve also worked in the following roles, we’d also like to hear from you:IT Technician, Service Desk Analyst, Technical Support...
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1st Line Support
2 weeks ago
London, United Kingdom Just IT Full timeAre you a 1st Line Support Analyst looking for a new challenge? We have an amazing new opportunity with one of our award-winning manged IT Support service companies! About the company With over 30+ years of experience and knowledge in the Technology and Business industry, they have become known for managing their tailored managed IT services. Position...
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1st Line Support
1 day ago
London, United Kingdom Concept Resourcing Full time**1st Line Support** **London Based - 2 Weeks from Office/1 Week from Home Pattern** **3 Months** **Inside IR35** **£230 per day** **Must have Active SC Clearance** Concept Resourcing are looking for a 1st Line Support Analyst to join a Central Government client based in London. This is an initial 3 month contract with possible extension. This role...
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1st Line Technical Support
1 day ago
London, United Kingdom Venn Group Full time**Contract to Permanent Opportunity** **1st Line Technical Support** We are working with a public sector organisation in London who are looking for 1st Line Technical Support to help support the team in their BAU operations. Core deliverables of this post include: - Provide high quality 1st line technical support and customer service to the company -...
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1st Line Support
2 weeks ago
London, United Kingdom Hancock and Parsons Full timeMy client has an urgent requirement for a 1st Line Support Engineer to join their rapidly growing company. You will need experience in: - Floorwalking, helping users with hardware issues - Wifi and LANs - GSuite and/or O365 - Basic networking - Printers - General MS Office queries - Ad hoc IT projects which might occur - A great customer facing...
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1st Line Support Analyst
1 day ago
London, United Kingdom Venn Group Full time**Permanent Opportunity** **1st Line Support Analyst** We are working with a public sector organisation in London who are looking for a 1st Line Support Analyst to help support the team in their BAU operations. Core deliverables of this post include: - Providing face to face support to college staff and students to help resolve incidents, fulfil service...
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IT Support Specialist
2 weeks ago
London, United Kingdom Pertemps London Full time**1st Line IT Support Specialist - London - 6-month Temp - £19.31 per hour** Intergovernmental body is seeking an experienced temporary 1st Line IT Support Specialist to support their IT team at their central London headquarters. **This is a temporary role to start ASAP for an initial -month period and will pay £19.31 per hour PAYE.** The 1st Line Support...
