1st Line Technical Support

1 day ago

London, United Kingdom Venn Group Full time

**Contract to Permanent Opportunity**

**1st Line Technical Support**

We are working with a public sector organisation in London who are looking for 1st Line Technical Support to help support the team in their BAU operations.

Core deliverables of this post include:

- Provide high quality 1st line technical support and customer service to the company
- Preparation, installation, configuration, and maintenance of equipment, using the defined IT support processes
- Maintain regular communication with your line manager, colleagues and customers using company systems to ensure all IT incidents configurations and changes are recorded
- Maintain service continuity by documenting any changes to the customer IT systems within the designated client Change Management Database
- Assist the PMO in the delivery of a project, ensuring all tasks are completed
- Replace IT hardware parts
- Prioritise and manage all your assigned open tickets ensuring excellent communication with the customer

Required skills/experience includes:

- Act as the first point of contact for the technical support request using both written and oral communication
- To be responsible for maintaining and keeping up to date your company loaned equipment to the highest standards
- Highly self-motivated and organised
- Work as part of a team and adopt flexible working practices
- Attend relevant courses and actively seek to broaden knowledge and skills relevant to your responsibilities
- Good knowledge of the IT market in order to build credibility with our customers

**Location**: Northeast London

**Daily Rate**:£100 - £120 umbrella

**Length**: one month moving to a permanent post paying **up to £24,000**

Get in touch with Yosra on if you are interested in this position

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