1st Line Support Analyst

1 day ago


London, United Kingdom Venn Group Full time

**Permanent Opportunity**

**1st Line Support Analyst**

We are working with a public sector organisation in London who are looking for a 1st Line Support Analyst to help support the team in their BAU operations.

Core deliverables of this post include:

- Providing face to face support to college staff and students to help resolve incidents, fulfil service requests and address queries, at specific locations around the College.
- Providing desk side support to college staff and students to help resolve incidents, fulfil service requests and address queries.

Required skills/experience includes:

- Provide 1st line support for all issues reported through the help desk, logging the issues as they occur or raising issues as appropriate. Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, finalresolution and closure
- Escalate issues that cannot be resolved to team members, communicating the issue effectively and concisely to ensure an effective handover. Manage ongoing communication with affected end-users.
- Provides front line support to ICT customers working under supervision and using limited discretion and seeking guidance in unexpected situations
- Builds up familiarity of the technologies used across the College for operations, education and research purposes.
- Has a basic generic knowledge of 1st Line Support activities and a good level of knowledge of Microsoft Windows to provide general support. Applies newly acquired knowledge to develop new skills.

**Location**: London

**Salary**:£120 - £140 a day

Get in touch with Yosra at if you are interested in this position.



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