Client Account Manager

Foodbuy is a leading food procurement organisation based in the UK. With over £1bn of managed spend, we bring together the widest range of foodservice and hospitality clients on the planet to buy food, and everything associated with it. We work closely withour clients to deliver expert procurement services saving them both time and money and enabling them to focus on what really matters to their businesses.

We're looking to hire a Foodbuy Online/EPSYS Client Account Manager to train, educate, assist and support all EPSYS stakeholders across the Foodbuy Client base, Foodbuy Supplier Base as well as Foodbuy employees.

You will promote EPSYS usage across the Client Base and New Business opportunities with system demonstrations as well as promoting system usage, within the Foodbuy commercial, buying and sales teams.

**What we'll give**:
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families

**More about the role**:
**Client P2P Account Management and Retention**
- Ensure clients are using the system to achieve maximum benefit, KPI management overview, Reporting suite, Invoice Processing management
- Evaluate and implement increased system usage where benefit gain is identified
- Work closely with Foodbuy client account managers to ensure they are fully conversant with all aspects of the system utilized by their clients
- Attend any Quarterly Business Reviews where systems are involved, or feedback relevant information to assist with the QBR process
- Evaluate and implement training where a need is identified across any stakeholder group
- Identify and report on potential areas for system development where a client need cannot be met with current system functionality.Supported with demand brief.
- Host Webinar’s, drop-in clinics, Module training sessions for each stakeholder group as required
- Nurture new clients to ensure a smooth and positive system adoption.
- Manage any identified issues to a successful resolution

**Development & Support**
- Identify potential system developments and enhancements through supplier and buyer feedback
- Assist in test procedure for new system functionality where required
- Investigate any serious issues identified by clients, suppliers or other Foodbuy teams

**Training**
- Supply a comprehensive and professional training provision to all clients.
- Training documentation to be continually updated and, where needed, adapted to the client’s needs
- SME expertise provided at all client mobilization meetings
- Expansion of system knowledge within Foodbuy teams, particularly client facing teams
- Develop the Training support collateral for supporting training of new clients/suppliers
- Develop and keep updated the support manuals for supporting new clients and suppliers during start up
- Produce a series of Webinars for clients and suppliers to access covering the EPSYS experience - new user, experienced user, financially integrated etc
- Build strong and productive relationships across all EPSYS clients
- Work with CET to manage Help Desk tickets and intervene when required

**New Business Support**
- Support New Business presentations and bids - support set up mobilisation
- Work alongside newly enrolled EPSYS clients to ensure a smooth and positive system start up.
- Ensure the professional management and delivery of training programs to clients and internal customers and suppliers

**Who you are**:
Part of Compass Group UK&I, Foodbuy is a leading food procurement organisation based in the UK. With over £1bn of managed spend, we bring together the widest range of foodservice and hospitality clients on the planet to buy food, and everything associatedwith it. We work closely with our clients to deliver expert procurement services saving them both time and money and enabling them to focus on what really matters to their businesses. With a team of over 200 procurement professionals driving us forward, ourcombination of unrivalled scale and outstanding data analysis sets us apart in our markets.

Job Reference: com/0812/93044001/52535452/SU

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.

**Who we are**:
**Essential**:

- Strong Communication Skills
- Ability to communicate with all levels of a business
- Highly organised
- Ability to address obstacles in a positive manner, influencing others opinions to achieve objectives
- Ability to effectively plan and manage multiple workstreams to a project timeline
- Comfortable working in a pressurised, deadline driven environment
- Working knowledge of technical terms and processes with an ability to translate into business speak
- Procurement process and system knowledge - Desirable
- Travel will be essential in this Role -UK wide