Client Success Manager

**Location**: Chertsey, Surrey
**Contract**: Full time, Permanent
**Hours**: This is a Monday to Friday role 9:00am - 5:00pm, 3 days per week based at Krome's HQ in Chertsey (Surrey), 2 days flexible working (depending on client needs)
**Salary**: £40,000 - £55,000 Basic (dependent on experience), c£70,000 OTE

**The Company**

Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.

With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.

Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity.

**The Role**

Are you a positive, self-motivated and personable individual, driven by delivering a high-quality service to clients?

Our new Client Success Teams will ensure the overall success of a client's relationship with Krome. Operating as small groups, the teams will closely manage a portfolio of 25-35 clients, and since these are results not revenue focused teams, they will be prioritising getting the right outcome for clients through gaining an in-depth understanding of their IT requirements and needs.

Each team will consist of two Client Success Managers, two Client Success Executives and two Order Management Administrators, and our aim is for the teams to have a fun, close-knit mentality, ensuring a high standard of professional service and client care.

The Client Success Manager will maintain a portfolio of 10-15 existing clients, putting the client's needs first and developing relationships with stakeholders within each client. As the day-to-day face of Krome in those relationships, you will be the interface for the clients to get answers, providing them with access to our various teams to help meet their business needs.

**Responsibilities**:
Managing a portfolio of clients and strengthening stakeholder relationships
Overseeing and successfully delivering on IT projects and closely partnering with clients to understand their new IT requirements
Providing regular reporting in the form of service reviews to ensure clients are achieving what they need
Conducting face to face reviews (quarterly, bi-annually or annually depending on the client size)
Ensuring our CRM system is kept up to date; detailing current / future projects and recording service review actions and outcomes
Developing an understanding of Krome's services and offerings to advise clients in a knowledgeable and consultative manner
Working closely with our Pre-Sales and Technical teams to organise meetings when their expertise is required by clients
Mentoring / Supporting more junior team members to ensure the success of your team

**Requirements**:
A minimum of 4 years' experience in a similar role; Client Success, Account Management, Sales, Consulting etc
Previous experience within the IT industry is essential
A collaborative nature with engaging communication and client facing presentation skills - excellent written and spoken English essential
Client focused with the willingness to take ownership and responsibility to meet client needs
Highly personable with great team player skills - the ability to interact fairly and respectfully with internal and external teams, clients, and stakeholders at all levels
Passionate about delivering a class leading service, with the ability to nurture and enhance the client experience with Krome
A positive and proactive attitude with strong problem-solving skills and the willingness to be flexible and responsive to all work and project requests in an agile environment
The ability to create comprehensive reports in a timely manner
MS Dynamics / CRM experience highly beneficial
Degree level education or equivalent professional experience required

**Benefits**:
4% Employer Pension Contribution
Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
Employee Assistance Programme
Private Medical Insurance (applicable after 5 years' service)
Learning and Development Programme, aimed to support Career Progression
Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
Long Service Recognition Awards for 5, 10, 15 years+
Complimentary Breakfast Available (8am - 9am Mon to Fri)
Complimentary Tea/Coffee and Fresh Fruit Available All-day
Fully Stocked Beer/Wine Fridge for Friday After Work Drinks
Discounted Corporate Gym Membership
Cycle to Work Scheme
Shower Facilities
Free Private Car Park
Staff Break Out Room with Pool Table
Modern, Open Plan, Office Environment
Quarterly Company-Funded Social Events
Company-Funded (Voluntary) Participation in our Charity Events

Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression or veteran status.

You may have experience of the following: Client Success Manager, Customer Success, Client Service Manager, Client Services Manager, Client Services Agent, Customer Service, Client Relationship, Client Support, Relationship Executive, Client Services Executive, etc.

REF-205 775