IT Systems Support and Technology Officer

VHR is a multi award winning technical recruitment company headquartered in London supplying contact and permanent technical and professional staff to our clients within the Aerospace & Aviation, F1 & Automotive, Engineering & Manufacturing, Marine and Civils& Infrastructure sectors. VHR currently employs 50 members of staff across its 7 offices in London, Manchester, Abu Dhabi, Bologna, Prague, Leipzig and Nicosia, and generates a turnover of over £32M annually.

The Company’s medium term 3 year aims are to grow to 75+ staff and £50M annual turnover.

**ROLE DESCRIPTION**

Reporting directly to the Divisional Director - Recruitment Operations, the IT Systems Support & Technology Officer provides technical support to all Company staff, and drives the adoption of new technologies to improve and automate company processes.

**DUTIES INCLUDE**:
It is envisaged that 25% of the job role will involve IT Systems Support and75% on the development and implementation of new processes and technology to improve efficiency.

A non-exhaustive list of duties is listed below:
**IT System Support**

In this aspect of the role, you will be the sole onsite System Support and will provide 1st and 2nd line support to VHR staff both across our global offices and working from home.
- Provide IT support at the highest level to all users of the Company, in all offices, and remote worker locations, with occasional out of hours support if required
- Responsible for all aspects of network and user security
- Build a strong working relationship with the Company’s outsourced IT support partner
- Manage relationships with cloud server vendors
- Responsible for IT Asset Register and ensure it is current
- Manage communication effectively to inform the team of all system changes and/or outages
- Be an active participant in new projects, discussions, and initiatives
- Android/IOS support
- Azure Active Directory
- Assist in ad hoc duties as and when directed by management.

**Technology Officer**
- In this aspect of the role, you will act as the identifier and driver of new technology adoption at the Company across our global offices and remote worker locations.
- Proactive recommendations on improvements for all aspects of the Company’s technology stack
- Continually review the Company’s current processes to identify available technologies to deliver improvements or automation
- Implementation and adoption throughout the Company of chosen new technology solutions
- Delivery of training on new technology to all Company staff, in collaboration with key stakeholders
- Review of existing technology solutions to establish additional benefits or unused functionalities to optimise existing technology investments

**ROLE REQUIREMENTS**
- Self-starter, practical and able to work under pressure.
- Ability to manage multiple projects simultaneously
- Proficiency in Office 365 environment including SharePoint, Azure
- Experience with Windows 10 and 11 systems
- Experience with automation tools is preferable e.g Microsoft Power Automate, Power BI, Jet Reports
- Superb organisational and attention to detail skills
- Excellent spoken and written English
- Strong interpersonal skills
- Curiosity and openness to embrace and drive new initiatives

**COMPENSATION AND BENEFITS**
- An attractive salary package + performance related bonus
- 23 days paid holiday + bank holidays
- Hybrid working between office and home; x4 days in the office, x1 day at home
- Private health care and pension
- Part funding of professional qualifications after 18 months employment
- Company social events